1. James Rusk, Chair, Glasgow Welcomes Advisory Board

3. The Aim “..to support the delivery of a WORLD CLASS customer service experience across the ENTIRE customer journey for the benefit of the city, its visitors and its businesses.”

4. Our products Delivering Service Excellence; Glasgow Welcomes – Online; Language & Cultural workshops; Supervisory Skills; Leading Service Excellence; Familiarisation Walking Tours; Leadership Masterclasses.

5. Engagement 10,000+ participants; 1900+ at management level; 900+ businesses engaged; 500 + workshops and events; 8200+ engaged with Glasgow Welcomes – Online.

6. Glasgow Welcomes – Online

7. Glasgow – the destination

8. Glasgow Welcomes – Online: business feedback 100% of businesses surveyed noticed a more positive attitude and/or behaviour amongst their staff; 100% of businesses said that staff are more confident and knowledgeable about Glasgow’s tourism product; 90% of businesses said that staff have an increased level of awareness about the importance of their role and their contribution to the bigger picture at company and city level; 100% of businesses said that there had been an impact on staff and/or their business/organisation.

9. Business feedback

10. Thank you for your time and interest. Good luck!