1. © Copyright 2004 Frost & Sullivan. All Rights Reserved. U.S. Patient Scheduling Systems Markets for Healthcare Healthcare and Life Sciences IT Group “Information technology is fast emerging as the method to generate maximum efficiency within healthcare facilities. Greater automation efforts are expected, with care providers likely to turn to patient scheduling and access solutions for automated front-end operations. Integrated automated scheduling systems are expected to optimize resource utilization, thereby enhancing productivity and minimizing overhead.” Improving business optimization likely to drive healthcare providers to implement software-scheduling solutions

2. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Industry Trends Greater web utilization within patient scheduling systems Increasing incorporation of automated access and registration management with scheduling applications Growing demand and utilization of automated rules-based knowledge with registration management components Increasing adoption of subscription-based pricing model from large multi-facility IDNs Growing partnership between standalone scheduling vendors and enterprise solution vendors

3. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Key Features Frost & Sullivan Provides: Detailed insights into recent developments and trends Drivers, restraints, challenges, and strategic recommendations Analyst insights on ‘hot topics’ and emerging applications in the patient scheduling market Market sizing and competitive analysis Market forecasts and opportunity analysis Quarterly assessments End-user analysis within each research service

4. © Copyright 2004 Frost & Sullivan. All Rights Reserved. What We Offer Regional coverage: the United States Proven methodology encompassing extensive primary and secondary data and research Focused information and strategies that cover business and technology issues Credible data and analysis highlighting industry dynamics Winning strategies to help you create precise business plans

5. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Who Will Benefit? Current Market Participants Find out how you compare to the competition Assess current and future drivers and restraints Determine and exploit new market share opportunities New Entrants Analyze challenges associated with the industry Calculate time scales for strategy implementation Position yourself to capitalize on the market’s unmet needs Investment Community Analyze long-term strategies of patient scheduling systems vendors Determine which participants will outperform the competition Assess attractiveness of investing in patient scheduling technology

6. © Copyright 2004 Frost & Sullivan. All Rights Reserved. What’s Included Patient scheduling software systems overview, drivers, challenges, strategies Outpatient Services - Technology deployment - Application utility - Market opportunity in this sector Inpatient Services - Technology deployment - Application utility - Market opportunity in this sector

7. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Cerner Corp. e-MDS, Inc. Programming Resources, Inc. Quadramed/Tempus SCI Systems SpectraSoft, Inc. Key Market Participants

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