1. MarketsandMarkets Presents MarketsandMarkets Presents Customer Experience Management Market Expected to Reach $6.61 Billion by 2017 Customer Experience Management Market Expected to Reach $6.61 Billion by 2017 http://www.marketsandmarkets.com/Market-Reports/customer-experience-management-cem- market-543.html

2. Estimation Of Growth Rate According to a new market research report, “Customer Experience Management Market & Voice of Customer (VoC) Analytics Market - Worldwide Market Size and Forecasts (2012 – 2017)”, published by MarketsandMarkets (www.marketsandmarkets.com), the total CEM and VoC Analytics market is expected to reach $6.61 billion by 2017 with a CAGR of 19.8%.Customer Experience Management Market Customer Is Door to Success CEM and VoC concept is getting significant traction in the technology market nowadays. This is one of the hot topic in the market after CRM. The reason behind the market growth is that, enterprises are going to apply customer centric approach and henceforth they have to reach all customer touch points to understand customer feedback, behavior, and expectations and analyze them by using CEM analytics, to derive effective insight for supporting business decisions. You Can Download Free PDF Brochure @ http://www.marketsandmarkets.com/pdfdownload.asp?id=543 Estimation Of Growth Rate According to a new market research report, “Customer Experience Management Market & Voice of Customer (VoC) Analytics Market - Worldwide Market Size and Forecasts (2012 – 2017)”, published by MarketsandMarkets (www.marketsandmarkets.com), the total CEM and VoC Analytics market is expected to reach $6.61 billion by 2017 with a CAGR of 19.8%.Customer Experience Management Market Customer Is Door to Success CEM and VoC concept is getting significant traction in the technology market nowadays. This is one of the hot topic in the market after CRM. The reason behind the market growth is that, enterprises are going to apply customer centric approach and henceforth they have to reach all customer touch points to understand customer feedback, behavior, and expectations and analyze them by using CEM analytics, to derive effective insight for supporting business decisions. You Can Download Free PDF Brochure @ http://www.marketsandmarkets.com/pdfdownload.asp?id=543

3. Customer Interaction Is Significant CEM is a solution through which many organizations interact with their customers to understand their experiences related to specific products and services. CEM is done through different tools and techniques such as EFM, web analytics, text analysis, and speech analytics. It is the revolution step to connect the organizations with their customers. CEM blends customer satisfaction, loyalty, retention, relationship management, user experience, experiential marketing, and customer centricity. http://www.marketsandmarkets.com/Enquiry_Before_Buying.asp?id=543 Customer Interaction Is Significant CEM is a solution through which many organizations interact with their customers to understand their experiences related to specific products and services. CEM is done through different tools and techniques such as EFM, web analytics, text analysis, and speech analytics. It is the revolution step to connect the organizations with their customers. CEM blends customer satisfaction, loyalty, retention, relationship management, user experience, experiential marketing, and customer centricity. http://www.marketsandmarkets.com/Enquiry_Before_Buying.asp?id=543

4. Interact Customers and You win The Race CEM metrics are performance indicators which help to understand how the company is adopting different tools to accomplish customer needs. Companies rely on delighted customers to accomplish market growth while unhappy customers defect brand names and negatively impact business. A company that proactively plans for future growth should invest today to understand its customer experiences. CEM, with the ability to collect VOC and measure and report customer experience data, fills this gap effectively. A Blog Post on Customer Experience Management and Market, Follow The Link: http://marketsnmarkets.blogspot.in/2014/02/customer-experience- management-market.html http://marketsnmarkets.blogspot.in/2014/02/customer-experience- management-market.html Interact Customers and You win The Race CEM metrics are performance indicators which help to understand how the company is adopting different tools to accomplish customer needs. Companies rely on delighted customers to accomplish market growth while unhappy customers defect brand names and negatively impact business. A company that proactively plans for future growth should invest today to understand its customer experiences. CEM, with the ability to collect VOC and measure and report customer experience data, fills this gap effectively. A Blog Post on Customer Experience Management and Market, Follow The Link: http://marketsnmarkets.blogspot.in/2014/02/customer-experience- management-market.html http://marketsnmarkets.blogspot.in/2014/02/customer-experience- management-market.html

5. Concept OF Customer Experience Management Customer experience management is garnering increasing popularity mainly driven by the application of tools that are employed for analyzing customer feedback from various touch points such as company websites, branch, Web, mobile and social media. CEM, as a concept, has gaining widespread adoption because it enables companies to serve customers efficiently, thereby creating retention, reducing churn and improving competitive abilities. In the previous year, several companies had begun to invest heavily on solutions that optimize interactions from the customer's perspective and thereby enhance customer loyalty. Growth of communication media majorly affects customer expectations and behavior, ultimately impacting end user experiences. To understand these experience and drive the appropriate insight from voice of the customer (VOC), companies uses analytical tools such as enterprise feedback management (EFM) software, text analytics, web analytics, speech analytics and other analytics. To Get a Comprehensive look with precise figures, Kindly Visit: http://www.marketsandmarkets.com/Market-Reports/customer-experience- management-cem-market-543.html http://www.marketsandmarkets.com/Market-Reports/customer-experience- management-cem-market-543.html Concept OF Customer Experience Management Customer experience management is garnering increasing popularity mainly driven by the application of tools that are employed for analyzing customer feedback from various touch points such as company websites, branch, Web, mobile and social media. CEM, as a concept, has gaining widespread adoption because it enables companies to serve customers efficiently, thereby creating retention, reducing churn and improving competitive abilities. In the previous year, several companies had begun to invest heavily on solutions that optimize interactions from the customer's perspective and thereby enhance customer loyalty. Growth of communication media majorly affects customer expectations and behavior, ultimately impacting end user experiences. To understand these experience and drive the appropriate insight from voice of the customer (VOC), companies uses analytical tools such as enterprise feedback management (EFM) software, text analytics, web analytics, speech analytics and other analytics. To Get a Comprehensive look with precise figures, Kindly Visit: http://www.marketsandmarkets.com/Market-Reports/customer-experience- management-cem-market-543.html http://www.marketsandmarkets.com/Market-Reports/customer-experience- management-cem-market-543.html

6. Get in touch with us at +1-888-6006-441 or send email to sales@marketsandmarkets.com with your contact details and questions if any query.sales@marketsandmarkets.com About Marketsandmarkets: MarketsandMarkets is a global market research and consulting company based in the U.S. We publish strategically analyzed market research reports and serve as a business intelligence partner to Fortune 500 companies across the world. MarketsandMarkets also provides multi-client reports, company profiles, databases, and custom research services. They cover thirteen industry verticals, including advanced materials, automotives and transportation, banking and financial services, biotechnology, chemicals, consumer goods, energy and power, food and beverages, industrial automation, medical devices, pharmaceuticals, semiconductor and electronics, and telecommunications and IT. We at MarketsandMarkets are inspired to help our clients grow by providing apt business insight with our huge market intelligence repository. About Marketsandmarkets: MarketsandMarkets is a global market research and consulting company based in the U.S. We publish strategically analyzed market research reports and serve as a business intelligence partner to Fortune 500 companies across the world. MarketsandMarkets also provides multi-client reports, company profiles, databases, and custom research services. They cover thirteen industry verticals, including advanced materials, automotives and transportation, banking and financial services, biotechnology, chemicals, consumer goods, energy and power, food and beverages, industrial automation, medical devices, pharmaceuticals, semiconductor and electronics, and telecommunications and IT. We at MarketsandMarkets are inspired to help our clients grow by providing apt business insight with our huge market intelligence repository.