1. SIMPLY IRRESISTABLE Race for Relevance

2. OUR TIME TODAY…  Describe success factors in a Fortune 100 company  Identify opportunities to grow  Brand ourselves with “excellence”  Discuss priorities for the next 18 months

3. Diamonds Sapphires Chocolate Vanilla Corvette Minivan France Australia

4. QUESTION IAAP was founded in what year?  1944  1934  1932  1942

7. STARBUCKS What sets them apart?  Set-up store across street from another store  Employed people who were passionate about coffee  Have a great marketing strategy  Simple plan  Great value  People love the product

8. IAAP Table Exercise  Discuss the parallels between IAAP and Starbucks  Record these parallels  Share with large group Time: 10 min

9. QUESTION IAAP was originally known by what name?

10. COMMITTEES MAKE THINGS HAPPEN

11. STRATEGIC PLAN 2013-15 Our Core Purpose is to ensure individuals working in office and administrative professions have the opportunity to

12. STARBUCKS What sets them apart?  Set-up store across street from another store  Employed people who were passionate about coffee  Have a great marketing strategy  Simple plan  Great value  People love the product

13. ADKARADKAR

14. CHANGE BEGINS WITH UNDERSTANDING WHY  What is the nature of the change?  Why is the change needed?  What is the risk of not changing? Prosci ® ADKAR ® Model Awareness D K A R

15. CHANGE INVOLVES PERSONAL DECISIONS  What’s in it for me (WIIFM)?  A personal choice  A decision to engage and participate A Desire K A R

16. CHANGE REQUIRES KNOWING HOW  Understanding how to change  Training on new processes and tools  Learning new skills A D Knowledge A R

17. CHANGE REQUIRES ACTION IN THE RIGHT DIRECTION  The demonstrated capability to implement the change  Achievement of the desired change in performance or behavior A D K Ability R

18. CHANGE MUST BE REINFORCED TO BE SUSTAINED  Actions that increase the likelihood that a change will be continued  Recognition and rewards that sustain the change A D K A Reinforcement

19. INITIATIVE CHARACTERISTICS SMART Specific MeasurableAchievable Relevant Time-Based

20. TOP IAAP INITIATIVES FOR 2014-2015

21. HERE’S WHAT WE DISCUSSED…  Describe success factors in a Fortune 100 company  Identify opportunities to grow  Brand ourselves with “excellence”  Discuss priorities for the next 18 months