1. Telecom Management: Good, Better, Best ILTA CT Webinar Presented by Liz Carroll May 12, 2015

2. 2 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential

3. Telecommunications Management 3 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential Voice Data Fixed Voice Data Mobile Audio Video Sharing Conferencing A holistic approach for managing an organization’s entire telecommunications environment, including inventory and services, from procurement to end of use. Solutions comprise a suite of tools and services, including software and professional services.

4. Why Telecom Management? 4 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential Top 5 expense 20% of IT spend Offload non-core activities Increase visibility Optimize services Gain cost savings

5. Developing a strategy 5 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential Understand the lifecycleAsk the right questionsExplore your options

6. Understand the cycle 6 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential

7. Ask the right questions What do we have? Why do we have it? Where is it? How much does it cost? Do we need it? What is the impact? 7 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential

8. Explore your options Good:Invoice audit Better:Telecom expense management Best:Telecom lifecycle management 8 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential

9. Good: Invoice Audit Results – One time savings – Cost reductions – Inventory reconciliation – Invoice adjustments Suitable for – Single site – Low telecom spend – No IT department 9 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential A review and examination of communications records, invoices, and contracts Cost: Contingency fee, usually 50% of annual savings for 2 years

10. PROsCONs Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential 10 Good: Invoice Audit  Shared savings  Shallow review  No on-going support  No tech support  Doesn’t get to root of issue  Doesn’t address corporate policies Single event Low risk

11. Better: Telecom Expense Management Results – Monthly savings – Process improvement Suitable for – Multi-site 11 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential On-going invoice review and processing for fixed and mobile telecom expenses Cost: Fixed: 3% of spend and / or cost per invoice Mobile: $4 - $7 per invoice

12. PROsCONs Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential 12 Better: Telecom Expense Management  Swivel chair  Room for human error  No carrier management  Batch files  Bandage solution  Doesn’t address corporate policies Monthly invoice review Cost savings Cost allocation GL Coding

13. Best: Telecom Lifecycle Management Results – Monthly savings – Process Improvement – Staff augmentation – Budget Reconciliation Suitable for – Multi-site – 200+ mobile devices 13 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential Full professional services plus software to manage entire telecom lifecycle Cost: Fixed: Flat $750 per month Mobile: per device fee

14. PROsCONs Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential 14 Best: Telecom Lifecycle Management  Service displacement  Intrusive  Requires buy-in across functional groups Increased savings opportunities Inventory reconciliation Efficiencies Support team Single audited, cost- allocated invoice Business intelligence Fixed and mobile strategy Aligns to business objectives

15. The cost of not acting Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential 15 25% - amount by which companies overspend on telecom (Aberdeen Group) 3.8% - annual growth of telecom, including wireless Increasing costs are inevitable; but by how much is controllable

16. The cost of not acting 16 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential “ A company can overspend by 25 percent in its wireless area if it isn’t managing spend regularly.” ~Aberdeen Group Expense management programs “foster better communication... and unification... to drive better results by 25 percent.” ~TEMIA Increasing costs are inevitable; but by how much is controllable Savings Audit only: $330,000 Audit + TLM: $516,000

17. vCom has helped ease the burden of tracking our inventory, our carriers, and most importantly managing our costs. CIO, Littler Mendelson

18. Thank you Liz Carroll lcarroll@vcomsolutions.com 503.292.3640 18 Telecom Management Made Simple © 2015 vCom Solutions Inc. Proprietary and Confidential August 30 – September 4 Caesar’s Palace, Las Vegas Booth 729 telecom management made simple