1. THE MEDICAL CENTRE Your Patient Survey Results January 2014

2. Receptionists and Appointments

3. Q1 How helpful do you find the receptionists

4. Q2 How easy is it to get through to someone on the phone?

5. Q3 How easy is it to book ahead in your practice?

6. Q4 Which of the following methods would you prefer to use to book appointments?

7. Your experience within the Surgery

8. Q5 How quickly do you usually get seen?

9. Q6 How quickly do you usually get seen?

10. Q7 How long did you wait for your consultation?

11. Q8 How do you rate this?

12. Q9 Giving you enough time

13. Q10 Explaining tests and treatments

14. Q11 Involving you in decisions and care

15. Outcomes - Thinking about the care you get from your Doctors and Nurses overall, how well does the practise help you?

16. Q12 Treating you with care and concern

17. Q13 Is your GP practice currently open at times that are convenient to you

18. Q14 Did you have confidence and trust in the GP/Nurse you saw or spoke to?

19. Q15 Understand your health problems

20. Q16 Cope with your health problems

21. Q17 Keep yourself healthy

22. Q18 Overall how would you describe your GP surgery

23. Q19 Would you recommend your GP surgery to someone who has just moved to your area?

24. The patients who completed the survey consisted of: 70% female and 30% male 40% aged under 16, 40% 16-44, 45% aged 45-69, 10% over 70 75% without long standing health conditions 25% with long standing health issues 95% white British, 5% other 45% employed, 40% other, 15% unemployed / looking for work