1. STQC/NCSL/Aug2002/Slide 1 Implementing Change From ISO/IEC Guide 25 ISO/IEC Guide 25To ISO/IEC 17025 And Beyond Beyond Implementing Change From ISO/IEC Guide 25 ISO/IEC Guide 25To ISO/IEC 17025 And Beyond Beyond Dr. S.L.Sarnot Director General STQC

2. STQC/NCSL/Aug2002/Slide 2 Presentation Theme Describes the STQC experience in undergoing the process of transition from ISO/IEC Guide 25 to 17025 while realizing the business objectives of the laboratories Presents the Hybrid approach evolved by STQC by combining the requirements of ISO 17025 and QMS principles of ISO 9001:2000 Highlights the benefits accrued thereon

3. STQC/NCSL/Aug2002/Slide 3 Bangalore Mohali Solan Delhi Agartala Guwahati Pune Goa Thiru’Puram Mumbai Kolkata Hyderabad Chennai Jaipur STQC Network of T&C Laboratories 4 - Large Labs 6 - Medium Labs 5 - Small Labs 900 - Employees 10000 - Users

4. STQC/NCSL/Aug2002/Slide 4 Testing & Calibration Lab - Functions Calibration Part of National Measurement System Provide Traceability to National Standards Electro-technical Parameters — DC to RF Non-electrical parameters Mass metrology Dimensional metrology Temperature; Pressure; Humidity Testing Type Testing — Equipment and Component Safety/EMI-EMC Environmental Testing

5. STQC/NCSL/Aug2002/Slide 5 Other STQC Services Product Certification for compliance to Safety & EMI/EMC Certification for ISO 9000 and ISO 14000 Certification for Information Security Management System (BS 7799) Software Testing & Quality Assurance Training in Quality Management & Test Engineering

6. STQC/NCSL/Aug2002/Slide 6 STQC Laboratories - Accreditations 12 Laboratories accredited for ISO 17025 by National Accreditation Body (NABL) (NABL has MRA with APLAC & ILAC) 4 laboratories; Independent Test Laboratories under International System (IECQ, IECEE & CB) Open Area Test Sites of 5 Labs under FCC Listings Approval from National regulatory bodies like Legal Metrology agencies, National Standards body (Bureau of Indian Standards), DG Mine Safety, Controller of Explosives & major users like Defense, Space & Telecom Participated in Proficiency Testing Programme for NABL and APLAC

7. STQC/NCSL/Aug2002/Slide 7 ISO/IEC Guide 17025 : 1999 Compliance with ISO 17025 also ensures compliance with ISO 9001 or 9002:1994 Certification against ISO 9001/9002 does not demonstrate the competence of a laboratory to ISO 17025 Standard rather than guide ; (like ISO/IEC Guide 25) can be used for regulatory requirements General Requirements for the competence of Testing and Calibration Laboratories

8. STQC/NCSL/Aug2002/Slide 8 Upgrading Quality System (Guide 25 to 17025) Steps Awareness Creation Adequacy audit Analysis of gap areas Facility up gradation Training (Technical & Managerial) Changing Documentation Implementation of changed System (ISO 17025) Auditing Management Review Accreditation

9. STQC/NCSL/Aug2002/Slide 9 Journey Beyond ISO/IEC 17025 Compliance to ISO 17025 : Ensures competence of Lab to produce technically valid data A necessary condition to meet customers requirement Not sufficient to ensure customer and employee satisfaction Not sufficient to ensure organisational growth & sustainability

10. STQC/NCSL/Aug2002/Slide 10 ISO 9001:2000 & Quality Management Principles Customer focus Leadership Involvement of people Process approach System approach to management Continual Improvement Factual approach to decision making Mutually beneficial supplier relationship

11. STQC/NCSL/Aug2002/Slide 11 Hybrid Quality System Approach ISO/IEC Guide 25 ISO/IEC Guide 17025 ISO 9001:2000 STQC Experience Output Results

12. STQC/NCSL/Aug2002/Slide 12 Solution Implement Hybrid Quality System consisting of ISO/IEC 17025 and Quality management principles of ISO 9001:2000 specifically People focused approach Customer focused approach Establishing clear cut directions of the organization Leadership at all levels Factual approach to decision making (Database & Information Systems) Process monitoring and reviews for continual improvements

13. STQC/NCSL/Aug2002/Slide 13 STQC Approach Involvement of People Deciding laboratory performance targets Activity Business Group Workshop on STQC Calibration Service Frequent group meetings Customer Focus Enhanced interaction Business plan based on interaction Augmentation of technical facilities Training of Front line people (communication skills & behavior) Improvement in Environment & aesthetics' (For customer comfort)

14. STQC/NCSL/Aug2002/Slide 14 STQC Approach Factual Approach to decision making Data Bases (Personnel, Performance & Technical facilities) Cluster Approach as Profit/cost Centre Continual improvement Close monitoring of performance Leadership Purpose & directions of organization,; un-ambiguous communication focus shifted from hierarchical to flatter organisation Development of leaders at Activity & sub-unit level Setting new targets of improvement and measurement

15. STQC/NCSL/Aug2002/Slide 15 Benefits by Hybrid Quality System Clarity in Tasks & purpose at all levels Activity ownership (Division, Group, Individuals) Transparency in operations Healthy competition between units & activity clusters Enhanced organisational image Quantum jump in turnover, growth and productivity Enhanced professional competency & skills

16. STQC/NCSL/Aug2002/Slide 16 Business Growth Trends Rs. Lakhs 16% 14% 8% 11% 35% 41% 5% 724 2300 Visible results by adopting Hybrid Quality System Transition period 1 Lakh Rupees = US$ 2,000

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