1. How you can use Social Media to engage young people

2. Sue Fidler Ltd e-consultancy for charities sue@suefidler.com 07889 350285 www.suefidler.com www.charityemail.com www.facebook.com/suefidler twitter.com/SueFidler twitter.com/CharityeMail

3. Please - interrupt - interact Sue Fidler

4. Who uses social media personally? - who is on facebook? - who is on twitter? - who is on linkedin? Sue Fidler

5. Who uses social media personally? - who is on facebook? - who is on twitter? - who is on linkedin? - who uses Instant messenger? - who uses text messages? Sue Fidler

6. As with any new technology, familiarity builds confidence. Sue Fidler

7. Five Things To Do Before You Get Started 1. Start using the tools yourself. 2. Teach other stakeholders how to use social networking and why its important. 3. Listen to what your audience are talking about on social channels –and how they talk. 4. Sign up for alerts of your organisation/topic with tools like Google Alerts or Social Mention. 5. Follow charity leaders to gain insight into trends and topics of interest. Sue Fidler

8. Which organisations use social media? - who is on facebook? - who is on twitter? - who is on linkedin? - who uses instant messenger? - who uses text messages? Sue Fidler

9. Why is social media so different? Sue Fidler

12. All of these “technologies” are one to many Sue Fidler

13. Internet, email, blogs are still one to many Sue Fidler

14. Web 1.0 was… Still one to many just faster cheaper more widely available more accessible global Sue Fidler

15. What changed was that we could “all” be publishers Sue Fidler

17. Web 2.0 is a many to many revolution… Sue Fidler

18. What do we mean by social media ? Sue Fidler

19. www.convio.com Sue Fidler

20. Online Communities: Ning™, BuddyPress™, Jive, Chatter Online communities are social networks focused on a specific audience or topic. Often referred to as “white label” social networks, communities help bring people together to create groups, start discussions, upload media, and include feeds of relevant information. Information in online communities usually focuses on specific topics, interests or segments of people. Social Networks: Facebook™, MySpace™, LinkedIn™ Social networks are websites that focus on building and reflecting social relationships among people. Typically these online services allow users to setup profiles and communicate with each other by sharing information about the user and anything they choose to share with “connections” such as information, pictures, videos, webpages, etc. Boosting interactions amongst users is the capability to comment on and re-distribute information to connections in either a one-to-one personal communication or sharing information with a group of users or connections. Blogs: Wordpress, Typepad, Blogger, Convio Content Management System Blogs are websites that allow users to easily publish information and share content, often in the format similar to a personal journal. Blogs can be used to share factual news, advice, best practices, personal opinions and personal interests. Blogs often describe real experiences and insights and provide a forum for feedback that empowers readers to share information and engage with the site beyond simply reading content. Microblogs: Twitter™, Tumblr, Plurk™Microblogs are a shorter form of blogs that allow users to post short messages—typically 140 characters or less. Microblogs are used to share news, articles and links to web pages that may be of interest to the individual’s network. They are also popular for holding interest-driven, collaborative conversations in real-time. Unlike social networks, following users does not have to be reciprocal so users can “follow” as many people as they like. Also, because most users create public accounts, these conversations can be seen by anyone, providing an opportunity to monitor communications taking place publicly. Sue Fidler

21. www.convio.com Sue Fidler

22. Video Sharing Sites: YouTube™, Vimeo™, Blip.tv™ Video sharing websites allow online users to post and distribute video content for others to watch and share. Videos can be embedded easily on other websites and shared with 9 GOING SOCIAL: Tapping into Social Media for Nonprofit Success contacts by passing along the web address or URL to a video. Some websites, such as YouTube, offer special features at no cost to nonprofit organizations. Photosharing: Flickr™, Picasa, PhotoBucket™ Photosharing websites create a virtual place where a person or organization can publicly share pictures. Pictures can be posted that others can be directed toward or that can be found through the site’s online search. Keyword tagging capabilities in each picture helps to ensure searchers can find relevant content. Social Bookmarking: Digg™, Delicious™, StumbleUpon™ Social bookmarking websites make it easy for your organization and its supporters to collect web pages on topics of interest and share them with your respective network of friends. Bookmarking content makes it easier to keep up to date with the latest information by “crowdsourcing,” tapping the collective intelligence of your social network to find the latest and most relevant information. Social bookmarking sites help create an easily discovered and easily shared repository of content. GeolocationLocation Based Services: Foursquare, Gowalla, Whrrl Geolocation applications on Internet-enabled personal devices allow users to share their whereabouts with friends. These applications utilize GPS technology to help users find friends and discover new places. Sharing of tips and pictures of venues is allowed and incentives such as status badges are offered to encourage continued participation.

23. Facebook has 500 million users and 50% of these people log on daily. (http://www.facebook.com) Twitter users send out 65 million tweets per day. (http://www.twitter.com) YouTube exceeds 2 billion views a day with the average user spending 15 minutes on the site. (http://www.website- monitoring.com) More than 126 million blogs are on the Internet. (http://www.blogpulse.com) So just how popular are they? www.convio.com Sue Fidler

24. www.convio.com Sue Fidler

25. In every generation more than 80% of people think friends asking them to support a charity is an acceptable means of solicitation. Sue Fidler

26. Getting started: Sue Fidler

27. 1) think about your audience - where are they? Sue Fidler

29. % of total minutes spent on email and facebook by age http://blog.nielsen.com Sue Fidler

30. Facebook: 38% Sue Fidler

32. http://www.andersonanalytics.com/ Sue Fidler

33. A place to start: Who really likes us on our email supporter list? (who opens, clicks, forwards?) Are they in our social networks? Which ones? Will they post for us? Tweet for us? Can they get the message and drive more traffic? Who are these people? Make friends with your “influencers”

34. a surprising example: Sue Fidler

36. Stardoll generated more signups than Facebook, Twitter and YouTube combined Duane Raymond - Fairsay

38. Alexa's website audience profile for 1GOAL shows that it was disproportionally (vs. the Internet norm) young and female.

39. 2) be there - and get found Sue Fidler

42. THINK – about the username THINK – about the URL RESEARCH – what other people have taken STAND OUT – be clear you are the official brand CONTACT – other groups and ask them to join you Sue Fidler

44. 3) Be appropriate Sue Fidler

49. 4) learn the etiquette… and earn their trust Sue Fidler

51. 1. Tell people who you are. 2. Choose a good picture to suit the audience. 3. Don’t setup a profile on every network. 4. Own your subject. 5. Don’t be fake. 6. Be Available. 7. Be Transparent. 8. Write for the web. http://mashable.com Sue Fidler

52. 5) use your website a base.. to sign up, volunteer etc Sue Fidler

56. 6) use social media as a tool to spread the word Sue Fidler

58. 7) Be friendly Sue Fidler

60. Write as a person Talk to people as friends Less formal than “corporate style” Build a relationship Personalise whe re possible Sue Fidler

61. 8) Keep it fresh Sue Fidler

68. 9) always respond – to messages, tweets, comments, mentions Sue Fidler

69. Monitor what people are talking about use the group as a forum to express your organization’s stance on certain issues. They will usually respect and appreciate your authority. Respond to everyone no matter what the question or issue. People love having an actual person to connect to from an organization, and two- way communication is what makes social networks so successful. Search Networks for people that are interested in you, then personally message them. The viral aspect of getting one person involved who has hundreds of friends can be a huge payoff. Sue Fidler

70. 10) Monitor and evaluate are you meeting your objectives? Sue Fidler

71. Return on Insight: What you are getting back is learning about how people feel about your organization and the issues you work on. Sometimes nonprofits don’t value this enough. Return on Interaction: How well you are engaging with people. Return on Investment: Are you converting people into supporters? Examining conversions will help you learn how to do social media better and where to invest your time. Return on Impact: Track all the results online and on land. The four I’s: Beth Kanter Care2

77. Have clear rules of behavior and escalation policies Sue Fidler And finally...

78. The Habbo Way is like a code of conduct, a guide to how Habbos should act in the Hotel. Habbos who break the Habbo Way are not welcome in the Hotel and may be banned. The Habbo Way is a simple set of rules for all players to follow in the Habbo: * Do not bully, harass or abuse other players; avoid violent or aggressive behaviour. * Do not steal or scam passwords, credits or furniture from other players. * Keep your password and personal details secret and never try to gain this information from other players. * You may not give away, sell or trade your Habbo account or seek to sell virtual items from Habbo for cash. * Do not take part in sexual activities, make sexual proposals or respond to them. * Do not use any scripts or third party software to enter, disrupt or modify Habbo. Treat other players as you would wish to be treated! And remember that a crime in a virtual world is as serious as in the real world. Sue Fidler

80. Who is your online community? Ask yourselves – What do we want to use social networking for? What are they looking for? What tools suit the audience and purpose? How will you manage and monitor ongoing communications? Sue Fidler

81. Listen – find out what they are talking about Key Activities– Share – useful information they want Engage – in the conversations already going on Drive – traffic to your site to recruit Sue Fidler Respond – when they talk to or about you

82. Volunteering Do-it knowledge bank https://www.do-it.org/product-support/resources https://www.do-it.org/product-support/resources "Protection and Safeguarding" theme of the Good Practice Bank http://www.volunteering.org.uk/resources/goodpracticebank/Core+Them es/ http://www.volunteering.org.uk/resources/goodpracticebank/Core+Them es/ Involving Young Volunteers: a toolkit - Timebank Energise http://www.volunteering.org.uk/resources/goodpracticebank/Specialist+T hemes/Youth+Volunteering/ http://www.volunteering.org.uk/resources/goodpracticebank/Specialist+T hemes/Youth+Volunteering/ Generation V: young people speak out on volunteering - Volunteering England https://ecommerce.volunteering.org.uk/PublicationDetails.aspx?ProductI D=V304 https://ecommerce.volunteering.org.uk/PublicationDetails.aspx?ProductI D=V304 Taking The Lead: young people and volunteering - UK Youth http://www.ukyouth.org/whatwedo/publications/allpublications/Taking+t he+Lead.htm http://www.ukyouth.org/whatwedo/publications/allpublications/Taking+t he+Lead.htm Sue Fidler

83. Sites: Infocow http://www.infocow.org.uk/http://www.infocow.org.uk/ PLATFORM2 http://www.myplatform2.com/http://www.myplatform2.com/ Youth Action Network http://www.youthactionnetwork.org.uk/http://www.youthactionnetwork.org.uk/ Connexions-direct http://www.connexions- direct.com/index.cfm?pid=126http://www.connexions- direct.com/index.cfm?pid=126 Vinpired http://vinspired.com/http://vinspired.com/ Youthnet http://www.youthnet.org/http://www.youthnet.org/ Do-it http://www.youthnet.org/whatwedo/doit http://www.youthnet.org/whatwedo/doit Timebank http://timebank.org.uk/http://timebank.org.uk/ Volunteer England http://www.volunteering.org.uk/http://www.volunteering.org.uk/ Sue Fidler

84. Safety Childnet * kids - http://www.childnet-int.org/safety/youngpeople.aspx * parents - http://www.childnet-int.org/safety/parents.aspx * teachers - http://www.childnet-int.org/safety/teachers.aspx http://www.childnet.com/downloads/taleaflet.pdfhttp://www.childnet-int.org/safety/youngpeople.aspxhttp://www.childnet-int.org/safety/parents.aspxhttp://www.childnet-int.org/safety/teachers.aspx http://www.childnet.com/downloads/taleaflet.pdf CEOP http://www.thinkuknow.co.uk/Parents/InternetSafety/http://www.thinkuknow.co.uk/Parents/InternetSafety/ Sue Fidler

85. Interesting reports IBT “The World in Focus http://www.ibt.org.uk/all_documents/research_reports/TheWorldinFocus.pdf #view=FitV http://www.ibt.org.uk/all_documents/research_reports/TheWorldinFocus.pdf #view=FitV nfpSynergy Who Volunteers November 2008 http://www.nfpsynergy.net/includes/documents/cm_docs/2009/w/who_volu nteers_nfpsynergy_2008.pdf http://www.nfpsynergy.net/includes/documents/cm_docs/2009/w/who_volu nteers_nfpsynergy_2008.pdf Hype vs. Reality: What digital channels are the most effective in 2010? http://fairsay.com/blog/hype-vs.-reality-what-digital-channels-are-the-most- effectivehttp://fairsay.com/blog/hype-vs.-reality-what-digital-channels-are-the-most- effective Nonprofit 2.0: The Four I's to Measure Social Media http://www.frogloop.com/care2blog/2010/6/25/nonprofit-20-the-four-is-to- measure-social-media.html Nonprofit 2.0: The Four I's to Measure Social Media http://www.frogloop.com/care2blog/2010/6/25/nonprofit-20-the-four-is-to- measure-social-media.html CONVIO - GOING SOCIAL Tapping into Social Media for Nonprofit Success http://www.convio.com/signup/guides/social-media-guide/sm-guide- 2010.htmlhttp://www.convio.com/signup/guides/social-media-guide/sm-guide- 2010.html Sue Fidler

86. Social Networking - monitoring www.checkfacebook.com RetweetRank.com SocialMention.com smallact.com socialsniffer.com socializemedia.com Klout.com Twitalyzer.com www.Act.ly www.Bit.ly scoopler.com socialtoo.com twopular.com twitteranalyzer.com xinureturns.com Sue Fidler

87. Sue Fidler Ltd e-consultancy for charities sue@suefidler.com 07889 350285 www.suefidler.com www.charityemail.com www.facebook.com/suefidler twitter.com/SueFidler twitter.com/CharityeMail