1. Managing Presentations 2013 Arthur McKeown Business Institute ae.mckeown@ulster.ac.uk www.arthurmckeown.com

2. EFL Business and management Online Context

3. When you complete this session you should be better able: To identify some current communication tools and techniques which can be used in your own presentations To relate them to the planning, preparation and practice process To identify potential for better communication in your organisation. To introduce / review some key tools and techniques used in managerial communication, especially presentations To relate these to the particular context of organisations in a range of different sectors To consider how Web 2.0 - social networks, the world wide web and the internet - can help those responsible for internal and external communication. Overview Outcomes Introduction Objectives PowerPoint-supported inputs, with discussion Small group agendas Practice opportunities.

4. An Adult’s ‘Communicating Day’ Listening Speaking Reading Writing Listening 45% Speaking 30% Reading 16% Writing 9% Daunt, 1996

5. Some Definitions of COMMUNICATION Transmitting ideas, thoughts and feelings through words, music or pictures. Anon "Managers must ensure effective two-way communication in interactions with colleagues, staff, customers and suppliers. They must be open to ideas, take sound decisions based on information gathered and analyses, and be able to communicate successfully in a variety of situations." A Competence Framework for Public Sector Managers The most important thing in communication is hearing what isn't said. Peter Drucker

6. Drucker No matter whether the manager’s job is engineering, accounting or selling, his effectiveness depends on his ability to speak or to write... Of all the skills he needs, today’s manager possesses least those of reading, writing, speaking and figuring... Without ability to motivate by means of the written and spoken word or the telling number, a manager cannot be successful. Peter Drucker, The Practice of Management, 1979

7. Communication Skills Presentation skills Negotiation skills Meetings skills Online skills Networking skills

8. The McKeown Model

9. Communication Informing Instructing Influencing Seeking information WHY we communicateHOW we communicate Spoken word Written word Non-verbal communication

10. Aristotle Invention Logos Pathos Ethos Arrangement Style ‘clear and compelling words’ Delivery

11. The Communication Process

12. Communication Audit Owen Hargie and David Dickson, 2009, Auditing Organizational Communication, Routledge, Hove (2nd edition) Background information Strengths and weaknesses in communication How do you feel about the amount of information you are receiving? How do you feel about the amount of information you are sending? How do you feel about the action taken on information you are sending? Working relationships Challenges ahead

13. Effective Communication Ambiguous message Unstated assumptions Inappropriate medium Language Culture Clear and unambiguous Concise Complete Correct Culture ‘Good’ communication‘Bad’ communication

14. Txtng I HAD 2 GET UP 1 HR RLY DIS MRN Y DONT WE LEAVE DE CLOX ALONE? I H8 GORDON BROWN Tum from Whitehaven

15. Pecha Kucha

16. YouTube Self-help and tutorials Advertisements Edutainment

17. The 8 Box Exercise

18. Arthur McKeown Business Institute ae.mckeown@ulster.ac.uk arthur.mckeown@btinternet.com www.arthurmckeown.com 077 25 22 32 49 Some Contact Details