1. City of Hyattsville City Council IT Briefing October 19, 2015 dataprise.com | #ITinRealLife

2. Your Dataprise Team Russ Starkie - vCIO rstarkie@dataprise.com Ian Bartels - Technical Services Manager ibartels@Dataprise.com Kris Hyde / Ehsan Khazaee - Dataprise Field Engineer Team 2

3. Dataprise Overview Offices in MD, VA, DC, NY, PA, & NY Over 250 employees nationwide Customers in every state 3

4. Dataprise Overview Internally staffed 24x7 service desk Network Architecture and Security (NAS) Team Cloud Services Team Enterprise Services Carrier and Telephony Services Company level certifications and subject matter experts in technologies such as Microsoft, Cisco, HP, VMware, and Citrix 4

5. Information Technology Assessment Technology Management – planning and administering the network to meet operating needs Network Topology – network design, cabling, Internet services, and domain name services Network Security – firewall, wireless security, physical security, Internet controls Server Infrastructure – hardware, operating systems, warranty support, data storage, patch level Network Services – Active Directory, backup, disaster recovery, remote access, virus and spam protection, patching, network monitoring, and power management Enterprise Services – storage area networks (SAN), virtualization, colocation Network Applications – communication, collaboration, and financial management Workstation Fleet – hardware, operating systems, and software 5

6. Information Technology Assessment 6 May 2014

7. Phase 1: Secure The Network Secure external access Password security Virus and malware security Data security 7

8. Phase 1: Secure The Network External access security (completed) Password security (completed) Virus and malware security (in progress – 90% completed) Data security (in progress) 8 Phase 1 Review

9. Phase 2: Stabilize Network Functions Resolve Network conflicts Update firmware on network equipment Ensure active warrantees network equipment Internet redundancy 9

10. Phase 2: Stabilize Network Functions Network redundancy nearing completion 10 Previous ConfigurationCurrent Situation Single Dell SonicWALL NSA 3500Two Dell SonicWALL NSA 3600s Single unmanaged switch in network coreTwo stacked, managed 48 port switches Single uplink to distribution closetLink aggregation and multiple paths Single network with limit of 254 devicesMultiple VLANs that segment workstations, servers, wireless, and VPN (in progress, 75% completed)

11. Phase 2: Stabilize Network Functions Resolve Network conflicts (completed) Firmware on network equipment (in progress) Warrantees on production hardware (in progress) Internet redundancy (completed) Network redundancy (completed) 11 Phase 2 Review

12. Phase 3: Improve Management Policies Establish IT management roles and procedures Provision addition domain controllers for redundancy Replace end of life servers Implement web-based support portal Update network documentation and establish update schedule 12

13. Phase 3: Improve Management Policies Establish IT management roles and procedures (in progress) Provision addition domain controllers (1 in production, 1 in progress) Replace end of life servers (in progress) Implement web based support portal (in progress) Network documentation updates (in constant development) 13 Phase 3 Review

14. Phase 4: Enhance Network Operations Implement centralized wireless management Increased bandwidth of primary internet circuit Expand network monitoring and alert procedures Implement compliance email journaling and archiving with Office 365 14

15. Phase 4: Enhance Network Operations Centralized wireless management (in progress) Increase bandwidth of internet circuit (completed) Expand network monitoring (in progress) E-mail journaling and archiving (completed) 15 Phase 4 Review

16. Next 12 months Develop formalized network management processes – User account creation – Workstation provisioning – Asset management procedures – Patch management cycle 16

17. Next 12 months Continue replacing end of life servers – Virtualize servers on modern hardware where applicable – Purchase additional hardware if necessary (~$15,000) – Complete cloud assessment to determine which applications have SAAS options – Consider colocation for server hardware – Consider public cloud options like AWS and Azure (~$3,000 per year per server) 17

18. Next 12 months Backup, disaster recovery, business continuity planning – Review applications and servers – Discuss acceptable downtime – Discuss acceptable data loss Improve remote access security Research and procure integrated Accounts and ERP packages 18

19. Summary Phase 1 – Security Ensure the Network is locked down Phase 2 – Stabilize Ensure that the current network configuration is stable Phase 3 – Improve Make improvements based on best practice standards Phase 4 – Enhance Create efficiencies using processes and best practice methodology 19

20. Q&A Any Questions? 20

21. dataprise.com | #ITinRealLife Thank You