1. www.scottishhealthcouncil.org Alan Bigham Programme Manager (Volunteering) Scottish Health Council alan.bigham@nhs.net Feedback on the needs analysis survey

2. www.scottishhealthcouncil.org Progress to date  Development Group set up in May  Meeting in June to agree approach and focus (National Standards)  Development of questionnaire in July  Distributed in August to 62 contacts  Reminder e-mail on 20 th August  Survey closed on 28 th August  Report drafted and circulated to group  Additional responses received  Group met 17 th September  Report revised to include comments and late responses

3. www.scottishhealthcouncil.org Responses by NHS board NHS Board/organisationTotal NHS 2412% NHS Ayrshire & Arran12% NHS Borders12% NHS Fife37% NHS Grampian37% NHS Greater Glasgow & Clyde1228% NHS Health Scotland12% NHS Highland25% NHS Lanarkshire12% NHS Lothian614% NHS National Services Scotland12% NHS Orkney12% NHS Tayside614% NHS Western Isles12% The State Hospital12% Unknown12% Volunteer Centre12% Total responses43

4. www.scottishhealthcouncil.org Responses by role RoleTotal Chaplaincy 25% Health Improvement1023% Human Resources12% Nursing/care role25% Other/specialist25% Patient Focus Public Involvement49% Senior Management25% Service Manager12% Unknown12% Volunteer Centre12% Voluntary Services Manager or similar role1740% Total43

5. www.scottishhealthcouncil.org Volunteers managed Number of volunteers managedNo Zero819% Less than 5819% 5 to 1037% 11 to 501126% 51 to 10037% 101 to 200614% 201 to 25000% 251 to 50025% 500 or more12% Unknown12% Total43

6. www.scottishhealthcouncil.org Key Areas of the National Standards Participant self- assessment A: Develop and evaluate strategies and policies that support volunteering B: Promote Volunteering C: Recruit and Induct Volunteers D: Manage and develop volunteers E: Manage yourself, your relationships and your responsibilities F: Provide management support for volunteering programmes Competent, confident and willing to mentor or support others 365411 Competent and confident 14131715129 Undertaken in practice but experience difficulties 522557 I have some understanding of this but limited experience 861167 This is a new area for me, I have limited or no experience in this 011121 This is not within my remit 433334 Total responses 343129

7. www.scottishhealthcouncil.org Development needs Participant self- assessment A: Develop and evaluate strategies and policies that support volunteering B: Promote Volunteering C: Recruit and Induct Volunteers D: Manage and develop volunteers E: Manage yourself, your relationships and your responsibilities F: Provide management support for volunteering programmes Competent, confident and willing to mentor or support others 365411 Competent and confident 14131715129 Undertaken in practice but experience difficulties 522557 I have some understanding of this but limited experience 861167 This is a new area for me, I have limited or no experience in this 011121 This is not within my remit 433334 Total responses 343129

8. www.scottishhealthcouncil.org Examples of good practice  67 examples of good practice suggested across all Key Areas  Examples range between tangible “products” and methods of working  Opportunity to share this practice through the network meetings and online – need to be more forward in sharing practice amongst peers

9. www.scottishhealthcouncil.org Challenges  Large number of issues raised  Common themes:  Capacity, resourcing and the volume of enquiries  NHS board issues  Staff buy-in to volunteering  Delays in placing volunteers once recruited  Consideration needed on the challenges from stakeholder groups

10. www.scottishhealthcouncil.org Where staff spend their time Key AreaAll responses Voluntary Services Managers A: Develop and evaluate strategies and policies that support volunteering 5% B: Promote Volunteering 7%9% C: Recruit and Induct Volunteers 11%24% D: Manage and develop volunteers 15%26% E: Manage yourself, your relationships and your responsibilities 15% F: Provide management support for volunteering programmes 9%11% Aspects of your role that do not relate to volunteering 38%10%

11. www.scottishhealthcouncil.org Where staff spend their time Key AreaAll responses Voluntary Services Managers A: Develop and evaluate strategies and policies that support volunteering 5% B: Promote Volunteering 7%9% C: Recruit and Induct Volunteers 11%24% D: Manage and develop volunteers 15%26% E: Manage yourself, your relationships and your responsibilities 15% F: Provide management support for volunteering programmes 9%11% Aspects of your role that do not relate to volunteering 38%10%

12. www.scottishhealthcouncil.org Next steps  Revised paper to National Group  Decision to be made on what form of programme should be implemented  Communications Framework to be circulated to Heads of Communications  Volunteering to be tabled at Chairs and Chief Executives meetings

13. www.scottishhealthcouncil.org Questions?