1. Effective Time Management Judging whether tasks are urgent, important, both or neither. This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License. © Scotland’s Colleges/SQA

2. Urgent and Important Food ready in time for service Food prepared to the best possible standard Customer demands Customer complaints Supervisor demands Planned tasks and timescales Emergencies (e.g. cut finger, burn, spilled food) Resolving problems and issues Hygiene This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License. © Scotland’s Colleges/SQA

3. Urgent but Not Important Complaints that are really misunderstandings False alarms/emergencies Unplanned interruptions Distractions Activities that do not contribute to the successful completion of the task Minor requests from others Unrealistic demands from others This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License. © Scotland’s Colleges/SQA

4. Not Urgent but Important Sound research Comprehensive and accurate plan of work Anticipating challenges and devising strategies to deal with them Realistic timescales/schedule Considering options/thinking Considering processes involved and how they might be improved This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License. © Scotland’s Colleges/SQA

5. Not Urgent and Not Important Excessive breaks Chatting to mates Reading irrelevant material/recipes Gathering equipment that is not required Over-production Doodling/twiddling thumbs Activities not related to task This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License. © Scotland’s Colleges/SQA