1. North Somerset Council Staff survey 2015 Results for Corporate Services Managers’ Meeting February 2016

2. 2 Response rate All staff: 780 people responded= 49% response rate CS: 142 out of 228 CS staff = 62% CS response rate See notes at the end for explanation of terms and reporting conventions used here

3. 3 Overview CS above average on several indicators, including: –key aspects of engagement and informedness –‘control issues’ (e.g. can challenge, innovation) –Some aspects of senior leadership (has a clear vision, listens to staff) –Manager manages poor performance well –Workload, working environment But overall CS scores not fared well in absolute terms and especially relative to non CS

4. Overview Looking at the 31 survey questions common 2013-2015… … For CS, 26 have fallen in absolute terms (12 fallen for non CS)

5. Overview On these 31 questions, CS average scores fallen 2013- 2015 – 7% (vs 0% for non CS) Hardest CS falls… had an appraisal review meeting (-39%, -21% ) had an appraisal (-21%, -7%) involved in the development of team plan (-16%, -3%) satisfaction with team meetings (-15%, +5%) having monthly team meetings (-14%, 0%) consulted about changes which affect me (-13%, -1%) mgr...manages sickness absence well (-13%, +1%) overall satisfied working for NSC (-11%, -2%)

6. Service-level analysis Overall, aggregated ‘happiness index’ with service-relevant issues Grey = non CS services Some services (e.g. Transformation & Policy) have too few staff to profile results at service level. Others (PaM) had too few respondents 25% of CS respondents not in this service-level analysis, as service is too small (PaM, Transformation etc)

7. 7 Summary of areas of concern in CS 1.Nuts and bolts (team meetings, appraisals, team plans, golden thread) 2.People management 3.Information usefulness 4.Senior management 5.JG/JM4+ gap

8. 1. Nuts and bolts

9. Having an appraisal, team meeting etc correlates with overall satisfaction and engagement But satisfaction with these things correlates even more strongly

10. 1. Nuts and bolts All down, especially CS Most of the non-appraised are deferred appraisals As elsewhere and consistently over time, only around 6% ‘never had’ or ‘had 2+ years ago’

11. 1. Nuts and bolts CS steady from 2014 but, like P&C, below 2009-14 year average.

12. 12 As in 2014... CS alone has clear lead on top item (& now on bottom one)...CS was on par for service issues, now well below 1. Nuts and bolts

13. 2. People management Similar to P&C, fairly steady since 2014 But improved figure for D&E has pushed CS to clearly below par for first time ever

14. 14 CS rate manager below others on almost all aspects. Biggest gaps for... encourages you to engage and consult with my customers overall, day-to-day, manages you well helps me understand how role fits with the wider aims of the council skillfully evaluates performance to set appropriate objectives 2. People management

15. 15 3. Information usefulness

16. 16 3. Information usefulness

17. 4. Senior management CS shows improvement, heading back to more typical levels but... Around one in four dissatisfied 2014/15 are the only years where CS is clearly below average

18. 18 4. Senior management

19. 19 4. Senior management

20. 20 Agreement...Higher among..Lower among.. Overall, day-to-day, manages me well Men, managers, FMPT, JG grades, frontline, L&D, BIS Helps me understand how my role fits with the wider aims of the council Men, JM grades, managers, FM PT, JG grades, frontline, L&D, BIS Skillfully evaluates my performance to set appropriate objectives Men, FT, JM4+, admin, managers, FM Women, PT, JG grades, L&D, BIS Manages poor performance well FT, JM4+, admin, frontline PT, JG5-7, L&D, BIS CS used to get best scores on these. Management deficit opened up in past couple of years in CS. Consistent JM/JG split is distinctive 5. JG/JM4+ gap

21. 21 Summary of areas of concern in CS 1.Nuts and bolts (team meetings, appraisals, team plans, golden thread) 2.People management 3.Information usefulness 4.Senior management 5.JG/JM4+ gap