1. The Knowledge Exchange Partnership Andy Stephenson KEP Associate

2. Objectives  Provide an understanding of the KEP and its origins  Demonstrate how the KEP links to corporate and national goals  To learn of the KEP outcomes  Provide an understanding of what needs to be done next

3. History of the KEP  2010 – Two Major Projects that heightened emha awareness of:-  rising energy costs  funding incentives for low carbon measures  the benefits of modern low carbon technologies  changing carbon related legislation

4. 2010  Retrofitting of Ground Source Heat Pump and Solar PV technologies to 18 off gas properties at Coton Park.

5. 2010  Coton Park Sound Bites  ‘its more that halved my fuel bills’  ‘I can now afford to heat my whole house without having to scavenge for coal at the local closed pit’  ‘If you hadn’t sorted the heating this time I would have moved’

6. 2010  Completion of 59 Cottesmore Road our Retrofit for the Future home

7. 2010  Completion of 59 Cottesmore Road our Retrofit for the Future home

8. 2010  Completion of 59 Cottesmore Road our Retrofit for the Future home

9. 2010  Completion of 59 Cottesmore Road our Retrofit for the Future home

10. 2010  Completion of 59 Cottesmore Road our Retrofit for the Future home

11. 2010  Completion of 59 Cottesmore Road our Retrofit for the Future home

12. History of the KEP  Thursday 13th January 2011  How do we know what renewable technology to install?  What direction of travel should we be taking?  How do we know that what we are installing now is right?  What are the alternatives?  How do we communicate best practise use to our customers?  What funding is available for renewables, how do we access it?

13. History of the KEP  Are we best to install solar PV or Solar collectors?  Which renewable technologies work best together?  What legislation is likely to be imposed?  Knowledge Transfer Partnership (KTP)

14. History of the KEP  18 Months later, July 2012, and after 2 knock backs from the KTP application  DMU and EMHG agreed to enter into an alternative 2 year partnership arrangement - Knowledge Exchange Partnership (KEP)

15. Why do we need to answer the questions? Financial  £10 million spend pa – specifications need to be informed  Running cost affordability of our homes  Commercial opportunities  External funding opportunities

16. Why do we need to answer the questions? Legislative  Energy Act 2011  Fuel poverty strategy - Band C by 2030  UK is legally required to reduce its green house gas emissions by 80% based on 1990 figures by 2050

17. Development of user groups  An understanding of how residents interact with energy was an important requirement  Using DECC methodology Archetypes were developed around how people use controls and thus affect their energy profile.

18. User Groups  1, Do-Nothing – very little interaction with controls  2. Reactors – Will react to internal temperature in the property  3. Proactive – will constantly interface with technology and now how to operate and manage their systems

19. Monitoring  Over 200 properties being monitored  Monitoring both Gas and Electric  Measuring energy consumption, Temperature, Humidity and CO2 levels  Analysis of the monitoring is being carried out by a KTP following on from the KEP

20. Has the KEP answered the questions? Many, but not all:-  Behavioural change techniques  Communication techniques  User interfaces with systems  Emerging interventions

21. Has the KEP been successful?

22. Yes 1 It has heavily influenced a step change in how emh deliver the asset management function and our thinking in terms of component replacements Yes 2 New commercial opportunities have been identified and seized upon which has put emh homes in a strong position to react positively and promptly to the ever changing energy policy landscape

23. Has the KEP been successful? Yes 3 Knowledge and understanding gained gave the assurance to participate with the Green Deal ‘Go Early’ programme. Yes 4 Stock profiling identified ‘most at risk’ stock enabling access over £1 million to tackle fuel poverty

24. Has the KEP been successful? Yes 5 Comparison modelling has allowed emh to see which technologies will make the biggest saving for the tenants and evaluate the capital costs and income generation potential Yes 6 Staff training has been identified and completed and will be continuous

25. Has the KEP been successful? Yes 7 The tangible benefits are described above. What is difficult to quantify is the level of learning that has rubbed off onto many staff members who now have an enthusiastic desire and attitude to routinely seek out carbon saving opportunities within their every day activities for the benefits of both our residents and the organisation.

26. 1. Increase our minimum SAP ratings. 2. Apply the learnings of the Knowledge Exchange Partnership 3. Develop a resident engagement programme focusing on Fuel Poverty 4. Amend our asset management strategy so energy efficiency is embedded to reduce our tonnage of CO2 emissions by 40,000 tonnes by 2020. 5. Review the criteria for active asset management. 6. Introduce an energy management system into EMH homes operations across its buildings and assets. 6 To Do’s

27. 7 Opportunities 1. Investigate Opportunities to further the Installation of renewable technologies - 2. Create an energy company. 3. Develop District Heating Schemes with partners 4. All new builds to be at Code level 6 for low energy 5. Embedding Affordable Warmth Officers, and a Fuel poverty manager into emh homes. 6. Looking at partnerships with other organisations to maximise funding e.g. The NHS 7. Selling Green Services across the sector to other housing associations, private landlords, owner occupiers.

28. emh homes Green Tea m Why…… Dene Carvell Green Team Manager Why – Universal Credit, Rising Bills, Ageing Population 2 nd largest household bill (£1264) – Affordability Not just emh homes problem 100,000 excess winter deaths by 2020 !! Health & wellbeing Sustainable energy solution….. What have we been up to & what next……..

29. Why as Social Landlord?  To be one of the best  Our actions contribute to national environmental protection and sustainable development  Develop safe and decent neighbourhoods  Tackle Social Exclusion  Provide affordable homes

30. A busy few years  Secured & delivered > £1,000,000 funding  Developed Business Opportunity – within & outside organisation  Recognised through National & regional awards H&V, AGSM, Reg & National GD & ECO awards  Sharing best practice, HABM, Housemark, CIOB  First RSL GDAO, Only RSL on GDORB  Installed 200+ Renewable Technologies claiming RHI, FiT  Customer, Customer, Customer….. & Asset. £200ave + 12 SAP

31. What next……  Continuation of current works  Carbon Reduction Strategy, Capital Investment  Develop Energy Strategy – KTP, Carbon Reduction  Expansion of services outside emh homes – RSL, LA, Private Landlords & Owner occupiers – GT, DLO, Residents.  Commitment to affordability, NEA, BESN,  NHS, Health & Wellbeing  Website & Marketing campaign  Lead Innovation in Technology – Push the envelope, Fuel Cell, Oxypod, Micro & District,

32.  Cannot do it alone….  Living energy efficiently  Big Energy Savings Network (BESN) – reducing fuel bills, switching supplier, best tariff  Energy efficiency training for residents, active owner- occupiers and emh staff – 13 events - 200 people, 99% satisfaction – Further to come  Change Agents – partnership with 2 other HAs  Targeted advice to those in financial difficulty – referrals from Financial Inclusion Officers & Green Team  Recently Winner of the Energy Efficiency Best Practice Awards more workshops in Northamptonshire Behavioural Change Support for Customers

33. What can we do for you??  Full consultancy service – Turnkey solutions  Knowledge sharing  Obtain funding for works  Reduce consumption & reduce carbon waste  Enhance property values  Most importantly – Make energy affordable  Cut winter deaths…… Opportunity to make a real difference…….

34. Thank You For Listening Any Questions?