1. Human Relations Chapter 1 1

2. Learning Objectives Define Human RelationsExplain the Importance of H.R. in BusinessDiscuss the Challenges of H.R.Identify What is NOT H.R.Describe H.R. in Today’s WorkplaceDiscuss History of H.R. 2

3. What is Human Relations?  the skill or ability to work effectively through and with other people  includes understanding  people’s needs, weaknesses, talents, and abilities  how people work together in groups 3

4. What is NOT Human Relations?  A study of understanding human behavior in order to manipulate others.  A cure-all or a quick fix for deep and ongoing personal problems.  Ordinary good sense and judgment 4

5. Why are Human Relations important in business?  Organizations must monitor and maintain the relationships among its members to succeed. 5

6. Why do you need to study Human Relations? To help you get a jobTo help you enjoy your workTo help you to be more productiveTo help you to advance in your fieldTo help you retain employees longerTo help you to succeed 6

7. What are the current challenges in Human Relations? Increased competition in the workplace Dual-career families Single-parent families and divorce Two generations of dependents 7

8. Two goals of Human Relations Personal development and growth Achievement of an organization’s objectives 8

9. Areas of Major Emphasis Self-Esteem Mutual Respect Self-Awareness Self-Disclosure Communication Skills Group Dynamics Motivation 9

10. Self-esteem  the feeling of confidence and worth as a person  the key to top performance and high- quality work. 10

11. What are you good at? 11

12. Mutual Respect  The positive consideration or regard that two people have for each other.  Required by people at all levels in an organization to perform at their best. 12

13. When you are working in a group, how do you show others mutual respect? 13

14. Self-Awareness  the knowledge of how others perceive you 14

15. What are you known as? 15

16. Self-Disclosure  the process of letting other people know what you think and feel  When self-disclosing your relationship with another person is likely to become closer. 16

17. I’m ok, You’re ok Activity 17

18. Communication Skills  the process of sending ideas, thoughts, feelings, and having them received in the intended way  essential to express ideas and concepts precisely 18

19. Getting to Know you Activity 19

20. Group Dynamics  set of interpersonal relationships within a group that determine how group members relate to one another and influence task performance 20

21. What groups do you belong to? 21

22. Motivation  the force that gets people to do their tasks 22

23. What is your motivation to go to your job every day? 23

24. History of Human Relations 24

25. Strategies for Success 1. Develop Mutual Respect 2. Build Your Communication Skills 25

26. Develop Mutual Respect Develop your self-esteem Develop your self-awareness Develop trust Learn to self-disclose Cultivate mutual respect 26

27. Build your Communication Skills Learn to communicate honestly Learn what effective communication is and how to develop this skills. Know what you are communicating to others by increasing your self- awareness. Know what you are communicating to others by your nonverbal signals. Learn to deal effectively with conflict. 27

28. Summary Human relations is the skill or ability to work effectively with other people. Human relations skills are important for greater awareness of human rights and current fluctuations in international markets among others. The main areas of human relations are self-esteem, mutual respect, self-awareness, self-disclosure, communication skills, group dynamics, and motivation. 28