1. Copyright (c) Allyn & Bacon 2008 Essentials of Human Communication, 6/e Chapter Six: Interpersonal Communication, Conversation, and Relationships This multimedia product and its contents are protected under copyright law. The following are prohibited by law: Any public performance or display, including transmission of any image over a network; Preparation of any derivative work, including the extraction, in whole or in part, of any images; Any rental, lease, or lending of the program.

2. Copyright (c) Allyn & Bacon 2008 Human Communication Chapter Goals Communicate in relationships more effectively. Communicate in relationships more effectively. Assess and manage your own relationships in light of research and theory. Assess and manage your own relationships in light of research and theory. Communicate more effectively in different cultural and technological contexts. Communicate more effectively in different cultural and technological contexts.

3. Copyright (c) Allyn & Bacon 2008 Conversational Realities  Dialogue occurs in a number of places, contexts, and channels.  Language disorders can interrupt the conversational process and require certain adjustments to maintain smooth dialogue.

4. Copyright (c) Allyn & Bacon 2008 5 Steps of Conversation Opening

5. Copyright (c) Allyn & Bacon 2008Opening o Greets the other person(s) o Serves to: Signal access for a conversation Signal access for a conversation small talk (phatic communication) small talk (phatic communication) relational information relational information relational maintenance relational maintenance

6. Copyright (c) Allyn & Bacon 2008 5 Steps of Conversation Opening Feedforward

7. Copyright (c) Allyn & Bacon 2008Feedforward Opens channels of communication Opens channels of communication Previews future messages Previews future messages

8. Copyright (c) Allyn & Bacon 2008 5 Steps of Conversation Opening Feedforward Business

9. Copyright (c) Allyn & Bacon 2008Business   The substance and focus of the conversation   Fulfills one of the basic components of interpersonal communication: learn, relate, influence, play, or help   Exchanges roles of speaker/listener frequently   Ask questions and clarify (especially in online communications)   Strive for balance between sending and receiving   Uses turn taking cues

10. Copyright (c) Allyn & Bacon 2008 5 Steps of Conversation Opening Feedforward Business Feedback

11. Copyright (c) Allyn & Bacon 2008 5 Steps of Conversation Opening Feedforward Business Feedback Closing

12. Copyright (c) Allyn & Bacon 2008Closing  The “good bye” of the conversation  Combination of verbal and nonverbal  Usually signals some degree of supportiveness  May summarize the interaction as a conclusion  Ending e-mail/instant messaging can be difficult because of lacking nonverbal cues

13. Copyright (c) Allyn & Bacon 2008 Principles of Conversation o Turn-taking o Dialogue o Immediacy

14. Copyright (c) Allyn & Bacon 2008 The Principle of Turn-Taking Speaker Cues Turn-Maintaining Cues Turn-Yielding Clues Listener Cues Turn-Requesting Cues Turn-Denying Cues Backchanneling Clues

15. Copyright (c) Allyn & Bacon 2008 Principles of Conversation The Principle of Turn-Taking The Principle of Dialogue The Principle of Immediacy

16. Copyright (c) Allyn & Bacon 2008 The Stages of Interpersonal Relationships ContactInvolvementIntimacyDeteriorationRepairDissolution

17. Copyright (c) Allyn & Bacon 2008

18. Interpersonal Relationship Types Friendship Love Primary Relationships and Families

19. Copyright (c) Allyn & Bacon 2008 Human Communication Friendship of Reciprocity Friendship of Receptivity Friendship of Association Characterized by loyalty, self-sacrifice, mutual affection, and generosity Imbalance of giving and receiving No great loyalty, no great trust, no great giving or receiving

20. Copyright (c) Allyn & Bacon 2008 Human Communication LOVE Eros love = beauty, sensuality Ludic love = entertainment and excitement Storge love = peaceful and tranquil Pragma love = practical and traditional Manic love = obsessive Agapic love = compassionate and selfless LOVE

21. Copyright (c) Allyn & Bacon 2008 Human Communication PRIMARY RELATIONSHIPS AND FAMILIES Traditional couples Independents Separates

22. Copyright (c) Allyn & Bacon 2008 THEORIES OF INTERPERSONAL COMMUNICATION AND RELATIONSHIPSAttraction Physical attractiveness and personality Similarity Proximity Reinforcement Relationship Rules Friendship Rules Romantic Rules Social Penetration Breadth Depth Depenetration Social Exchange and Equity

23. Copyright (c) Allyn & Bacon 2008 Human Communication CULTURE, TECHNOLOGY, WORK AND RELATIONSHIPS