1. The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP July 1, 2011 July 1, 2011 2:00 - 3:00 p.m. (EST)

2. 2 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP Webinar Platform: Participant View Attendee List Chat Room Presentation Slide Area Status Options Full Screen

3. 3 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP Submitting Questions  To submit a question or comment, type the question in the text field and click the arrow button.  Please enter the name to whom the question is directed.  Your name, the text “Submitted Question,” and your question will appear in red on your screen, indicating successful submission.  Questions are directly transmitted to presenters—no other participants will see your questions. Gary, where can I find today’s PPT? Text Field Arrow Button

4. 4 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP Practice In the Chat Room, please type the name of your organization, your location, and how many people are attending with you today.

5. 5 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP How to Participate in Polls

6. 6 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP Access to Webinar Resources WEBINAR RESOURCES: Recordings and transcripts are available within 2 business days after the event.

7. 7 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP Featured Speakers Presenters  Gay M. Gilbert, Administrator Office of Unemployment Insurance  Delores A. Mackall, Unemployment Insurance Program Specialist Office of Unemployment Insurance Division of Performance Management  Mary Vrany, Team Leader, Office of Unemployment Insurance Division of Performance Management Moderator  Mary Vrany, Team Leader, Office of Unemployment Insurance, Division of Performance Management

8. 8 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP Objective This webinar is designed to provide detailed discussion of the additional planning guidance to be used for the preparation of the FY 2012 State Quality Service Plan (SQSP).

9. 9 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP Poll Question 1 A.Yes B.No UIPL No. 21-11 was issued June 23, 2011. Have you received the UIPL?

10. 10 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP Purpose of the UIPL  To initiate the SQSP process  To provide supplemental instructions  To define additional requirements

11. 11 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP Poll Question 2 A.The principal vehicle that state UI programs use to plan, record, and manage improvement efforts B.The plan that addresses state performance related to service delivery of the UI program C.The grant document through which states receive Federal UI administrative funding What is the SQSP?

12. 12 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP What’s New for FY 2012? The UI Program Integrity Plan  Background –The Improper Payments Elimination Act 0f 2010 (P.L. 111-204) –UIPL No. 19-11, National Effort to Reduce Improper Payments in the Unemployment Insurance (UI) Program –High Impact States

13. 13 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP What’s New for FY 2012? The UI Program Integrity Plan  Program Integrity Action Plan Specifics –Root Causes –Accountability –Strategies to address Root Causes and Recovery of Improper Payments  Prevention  Detection  Reduction  Recovery

14. 14 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP What’s New for FY 2012? The UI Program Integrity Plan  Program Integrity Action Plan Specifics –Action Steps –Targets and Timeline –Resource Allocation

15. 15 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP UI Program Integrity Plan

16. 16 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP National Direction  Improved Prevention, Detection, and Recovery of UI Improper Payments  Improving Program Performance Nationally  Reemployment of Unemployment Insurance Claimants  Addressing Worker Misclassification

17. 17 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP Strategic Goals and Outcome Measures  Program Goal: Secure health benefits and, for those working, provide income security.  Outcome Goal 4.2.: Ensure income support when work is impossible or unavailable.

18. 18 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP GPRA Goals for FY 2012  Make Timely Benefit Payments Target: 85.7%  Facilitate the Reemployment of Claimants Target: 56.4%  Detect Benefit Overpayments Target: 52.3%  Establish Tax Accounts Promptly Target: 86.9%

19. 19 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP Addressing Program Performance  State Plan Narrative  Corrective Action Plans (CAPs) – Measurement Period: April 1, 2010 – March 31, 2011 – Fiscal Year: October 1, 2011 – September 30, 2012 – CAP Writing Webinar https://www.workforce3one.org/view/3001016034304260489/info

20. 20 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP Multi-year CAPs must include:  an estimate of where performance will be at the end of the fiscal year;  major actions remaining to be taken in subsequent fiscal years; and  a projection as to when the performance goal will be achieved. Addressing Program Performance

21. 21 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP SQSP Performance Criteria Narrative is expected for:  Failure to conduct required program reviews  Deficiencies identified during required program reviews  Failure to meet reporting requirements  Invalid recording of the Issue Detection Date (IDD) and Determination Date (DD)

22. 22 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP SQSP Performance Criteria For the FY 2012 SQSP, Narrative is expected for:  First Payment Promptness Core Measure  First Payment Promptness (IntraState 14/21 Days)  Detection of Overpayments  Data Validation

23. 23 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP SQSP Performance Criteria CAPS are expected for:  Secretary’s Standards established in regulation (20 CFR Parts 640 and 650)  UI Performs Core Measures  Detection of Overpayments –Improper administration of Benefit Accuracy Measurement (BAM) and/or Benefit Payment Control (BPC)  National Directory of New Hires

24. 24 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP Additional SQSP Performance Criteria and Guidance Special Instructions are provided for:  UI Program Integrity  Data Validation  Detection of Overpayments  Tax Performance System  Effective Audit Measure*

25. 25 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP Planning Requirements and Guidance for FY 2012  ET Handbook 336, 18 th Edition, Change 2  The annual UIPL, Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) State Quality Service Plan (SQSP)

26. 26 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP Planning Requirements and Guidance for FY 2012  The Formal Plan  “At-Risk” Process  SQSP Assurances –Assurances H, ‘Assurance of Contingency Planning’ –Assurance J, ‘Assurance of Automated Information Systems Security’

27. 27 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP Planning Requirements and Guidance for FY 2012  Data Availability  SQSP Submittal –The Formal Plan –The At-Risk Process – Electronic Submission

28. 28 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP Actions to be taken by the SWAs  Make this information available to appropriate staff;  Prepare their SQSPs in accordance with instructions in this UIPL and the planning and reporting instructions contained in ET Handbook No. 336, 18th Edition, Change 2;  Coordinate specifics, as appropriate, with the RO for electronic submission of the plan; and  Submit the FY 2012 SQSP by the dates specified to the appropriate RO.

29. 29 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP Inquiries Questions regarding the SQSP submission process should be directed to the appropriate RO.

30. 30 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP Please enter your questions into the Chat Room! Question and Answer Period

31. 31 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP Resources  UIPL No. 21-11, Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) State Quality Service Plan (SQSP) http://wdr.doleta.gov/directives/attach/UIPL/UIPL21-11.pdf http://wdr.doleta.gov/directives/attach/UIPL/UIPL21-11.pdf  UIPL No. 19-11, National Efforts to Reduce Improper Payments in the Unemployment Insurance (UI) Program http://wdr.doleta.gov/directives/attach/UIPL/UIPL19-11.pdf http://wdr.doleta.gov/directives/attach/UIPL/UIPL19-11.pdf  Webinar: Writing Corrective Action Plans for the State Quality Service Plan https://www.workforce3one.org/view/3001016034304260489/info https://www.workforce3one.org/view/3001016034304260489/info

32. 32 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP Share Your Ideas with Your Peers! Share your demand-driven strategic plans, models, innovations, resources, and ideas! You have the option to submit content for review by uploading the resource or providing a link to the resource.

33. 33 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP Access to Webinar Resources WEBINAR RESOURCES: Recordings and transcripts are available within 2 business days after the event.

34. 34 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP Stay Informed, Get Connected!

35. 35 The Annual State Quality Service Plan (SQSP) Unemployment Insurance Program Letter (UIPL) Additional Planning Guidance for the Fiscal Year (FY) 2012 Unemployment Insurance (UI) SQSP www.workforce3one.org For more information about the Workforce Investment System:  Visit www.careeronestop.orgwww.careeronestop.org  Call 1-877-US2-JOBS