1. Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED. Chapter 6 Change, Innovation, and Conflict

2. Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED. Objectives Upon completion of this chapter, the reader should be able to: –Discuss traditional theories of change –Discuss chaos theory and concept of the learning organization –Review concept of innovation –Discuss concept of change –Review conflict management

3. Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED.

4. Definition of Change Change:

5. Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED. Types of Change Personal: –1. –2. Professional: –1. –2. Organizational: –1.

6. Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED. Chaos Theory Belief that chaos has order Nurses and organizations must be able to organize and implement change quickly and forcefully

7. Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED. The Change Promotion Basic reasons to introduce change: –1. –2 –3. To plan change, one must know what has to be changed

8. Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED. Responses to Change Factors affecting nursing staff responses to change: –1. –2. –3. Factors affecting ability to change: 1. 2. 3. 4. (continues)

9. Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED. Responses to Change Innovator –Change embracer –Enjoys challenge –Often leads change (continues)

10. Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED. The Change Agent Leads change process Manages change process Understands feelings Maintains momentum and enthusiasm Maintains vision Communicates change, progress, and feelings Knowledgeable about organization Trustworthy Respected Intuitive (continues)

11. Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED. Conflict “We have always done it that way”

12. Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED. Sources of Conflict 1. 2. 3. 4.

13. Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED. The Conflict Process Five stages of conflict: 1. 2. 3. 4. 5.

14. Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED. Conflict Management Accommodating: Avoiding: Collaborating: Competing: Compromising: (continues)

15. Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED. Conflict Management Confronting: 1. Negotiating: 1. 2.

16. Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED. Strategies to Facilitate Conflict Management Open, honest communication Private –On neutral territory Agreement on ground rules Expectation of compliance to results by both sides

17. Copyright © 2010 Delmar, Cengage Learning. ALL RIGHTS RESERVED. Leadership and Management Roles Model conflict resolution behaviors Lessen perceptual differences of parties Assist parties to identify resolution techniques Create environment conducive to conflict resolution If conflict cannot be resolved, minimize or lessen perceptions of conflicting parties (continues)