1. Child Support Directors Association of California in partnership with California Department of Child Support Services Annual Child Support Training Conference & Expo October 5-7, 2010 | Orange County, California

2. Employee Behaviors in the Workplace “Start with good people, lay out the rules, communicate with your employees, motivate them and reward them. If you do all those things effectively, you can't miss.“Start with good people, lay out the rules, communicate with your employees, motivate them and reward them. If you do all those things effectively, you can't miss.” Lee Iacocca

3. Employee Behaviors in the Workplace ■The Impact of the Diverse Workforce ✷ Cultural diversity ✷ Multigenerational Workforce

4. How Problem Employees Impact the Workplace ■Staff Morale ■The “Bottom Line” ■The “Real” Issue

5. WHY an Employee May Be a Problem ■Lack of Skills ■Job Misplacement ■Insufficient Job Structure ■Inadequate Supervision ■Emotional Immaturity ■Health Issues

6. Turning a Problem Employee Around ■Act Quickly ■Customize the Action ■Be Clear ■Talk About it ■Write It Down

7. Turning a Problem Employee Around (con’t) ■Assign a Mentor ■Consider Additional Training ■Provide Feedback ■Be Prepared

8. Interpersonal Conflicts

9. “Take time to appreciate employees and they will reciprocate in a thousand ways.”Take time to appreciate employees and they will reciprocate in a thousand ways. Bob Nelson

10. References ■Michigan State University Extension http://web1.msue,msu.edu/imp/modtd/33129602.html ■Small Business http://smallbusiness.dnb.com/human-resources/workforce- management-conflict-resolution/1338-1.htmlhttp://smallbusiness.dnb.com/human-resources/workforce- management-conflict-resolution/1338-1.html