1. Boil Water Notice Automated Call System City of Cape Coral Council Meeting of February 9, 2015

2. Boil Water Notice Project Objectives: Reduce costs of notifying citizens of Boil Water Notices Provide a safer delivery method for employees Develop an online mapping application for customers to view notice areas Utilize technology to leverage our GIS data and ERP software

3. Project Team Information Technology Services Steve Poladian Craig Swadner Chris Eberhart Frank Marlor Utilities Collection / Distribution Jon Kio Noemi Ruiz Dave Vallandingham Customer Billing Services Holly Goyette Public Information Connie Barron Project Sponsors Jeff Pearson John MacLean

4. Today’s Process: Hand Deliver 1. Main break or Scheduled shutdown occurs 2. Utility crew conducts repairs and brings system back online. 3. Utility crew’s hand Deliver / place door hangers – Boil Water Notice 4. Post signs at entrance and exits of area affected (if applicable) 5. Office staff contacts health department & informs them of the affected area 6. Office staff dispatches UCD field personnel to collect water samples for 2 days 7. Office staff receives “clear bacteriological results” from health department 8. Utility crew’s hand Deliver / place door hangers – Stop Boiling Water

5. New Automated Call Process 1. Main break or Scheduled shutdown occurs: 2. Utility crew conducts repairs and brings system back online. 3. Utility crew notifies office staff of area affected 4. Staff delineates “Boil Notice” via online mapping app, System generates automated calls to customers 5. Staff contacts health department & informs them of the affected area 6. Office staff dispatches UCD field personnel to collect water samples for 2 days 7. Staff receives “clear bacteriological results” from health department, adds rescission date via online mapping app, System generates automated calls to customer.

6. Development & Implementation Phase 1: Identify software, data & process:[Completed] Utilize current ‘Selectron’ Delinquency notice call system and expand its capabilities Utilize current ArcGIS software coupled with customer data to identify affected customers Design online mapping component to delineate affected areas Initialize calls to customers via manual alert campaign creation Phase 2: Automate call process using Spatial data:[Completed] Generate back end programming to acquire customer data when a polygonal area is created in GIS Work with ‘Selectron’ to fully automate call process to run daily with minimal user intervention Develop public map application that shows areas affected by a boil notice Integrate SMS messaging

7. ArcGIS Online Area delineation - Spatial Data Retrieval

8. ArcGIS Online Public map resource - Boil Water Areas

9. Annual Cost Comparison / Savings FY 15 Costs - system setup:$29,875 System configuration$22,500 Annual maintenance$3,375 20,000 Block of SMS messages $4,000 FY 16+ costs (Anticipated): $9,025 Potential staff hours50 Potential staff costs$1,650 Annual system maintenance $3,375 20,000 Block of SMS messages $4,000 Net investment in FY 15$2,858 Annual Savings in FY 16+ $17,992 Payback in first 2 months FY 16 FY 12 Costs - Notice distribution: $25,174 Noticed Main Breaks222 (x 2) Vehicle & staff hours 612 Number of notices delivered 9,176 Notice Supplies$713 FY 13 Costs - Notice distribution: $21,856 Noticed Main Breaks181 (x 2) Vehicle & staff hours 528 Number of notices delivered 7,926 Notice Supplies$826 FY 14 Costs – Notice distribution: $34,022 Noticed Main Breaks261 (x 2) Vehicle & staff hours836 Number of notices delivered 12,544 Notice Supplies$1,129 Average Annual Cost $27,017

10. Customer Contact Information System utilizes contact information stored on the Utility Billing System maintained by Customer Billing Services We are building a web portal to allow the customer to notify CBS of any contact information update including phone numbers and email addresses. For cell numbers they will be able to denote that they wish the City to forward Boil Water Notices as text messages In the meantime customers may update this information by calling CBS at 239-574-7722

11. Visit Us @ CapeCoral.net Utilities Department : http://www.capecoral.net/department/utilities_department Boil Water Notice - Frequently Asked Questions : http://www.capecoral.net/department/utilities_department/boil_water_notice.php ITS Interactive GIS Maps: http://www.capecoral.net/department/information_technology_services/interactive_gis_maps.php

12. Questions