1. Problem Solving / Decision Making1 Dr. David Pratt Course Introduction

2. Problem Solving / Decision Making2 About the Course u Each and every one of us, without exception, has faced problem solving and decision making situations. l Big Situations / Little Situations l At Work / Professional l At Home / Personal

3. Problem Solving / Decision Making3 About the Course u Again, without exception, each one of us has developed an approach(es) to problem solving and decision making. l The process may vary with the “consequences” of the situation l The process may vary with “environment” of the situation

4. Problem Solving / Decision Making4 About the Course u In this course we are going to examine problem solving and decision making as processes and explore a set of management skills (conceptual tools and methods & techniques) to make these processes more effective and efficient.

5. Problem Solving / Decision Making5 Course Administration u There are a variety of students and delivery media in this course l on-campus IE&M, MSETM, other l off-campus MSETM, other u live at multiple locations u digital video

6. Problem Solving / Decision Making6 Course Administration u To the extent possible I would like to handle the paperwork for the course via email and the course web page. l My email is dpratt@okstate.edu l Web Page u www.okstate.edu/ceat/msetm/courses/etm5251

7. Problem Solving / Decision Making7 Course Administration u Your first task (Assignment 0) l Send me an email acknowledging your enrollment in this class u Name u Company or University & Program u Job Title and/or Degree Program Status u email address(es)

8. Problem Solving / Decision Making8 About Timing and Due Dates u I am flexible with timing and due dates l If you have business or personal circumstances that require you to delay completing an assignment - let me know. l Grades are due to the Registrar on May 13th u if you have both assignments and the exam to me no later than May 8th, I will assign you a grade u otherwise, if you have submitted at least assignment 0, I will assign an "I" that you have one year to replace with a letter grade

9. Problem Solving / Decision Making9 Some Course Details u Let’s walk through the syllabus l Most materials for this class are available for downloading at: www.okstate.edu/ceat/msetm/courses/etm5251

10. Problem Solving / Decision Making10 Course Administration u Your second task l Visit the web site and download a copy of the syllabus l Send me an email if you have any questions or concerns.

11. Problem Solving / Decision Making11 One Last Thing u Before we begin our journey into the Kepner-Tregoe approach to rational management, let’s consider your thoughts on the following: u What is “problem solving”? l What is “decision making”? l Are they the same or different?

12. Problem Solving / Decision Making12 Problem Solving u

13. Problem Solving / Decision Making13 Decision Making u

14. Problem Solving / Decision Making14 Same or Different ? u