3. Give guidance at the right time Improve job satisfaction and morale Increase competence and commitment levels Master the art of developing people Reduce turnover of our best talent Improve business performance

4. Increase the conversations about performance that help develop competence and commitment

5. It is an influence process. It is working with others to accomplish their goals and the goals of the organization.

6. Demonstrated goal or task-specific knowledge and skills Transferable knowledge and skills

7. Motivation Confidence

11. The extent to which a leader Sets goals and clarifies expectations Tells and shows an individual what to do, when, and how to do it Closely supervises, monitors, and evaluates performance

12. Goal Setting Developing Action Plans Clarifying Roles Showing and Telling How Evaluating Establish Timelines Setting Priorities

13. The extent to which a leader Engages in more two-way communication Listens and provides support and encouragement Involves the other person in decision making Encourages and facilitates self-reliant problem solving

14. Listening Praising/encouraging Sharing information about the organization Sharing information about self Facilitating problem solving Asking for input Providing rationale and explaining why

15. Set Goals Determine Development Level on tasks Change Leadership Styles to match competence and commitment Conduct One-on-One meetings to address performance and development Change Leadership Styles to match competence and commitment

16. Reaching agreements with people about their Development Level and the Leadership Style needed to help them achieve individual and organization goals

18. Be in sync on direct reports needs for direction and/or support Create an environment of trust and communication Enhance performance and job satisfaction Improve your leadership capabilities

19. Re-clarify the goal and task Talk about past experiences and demonstrated competencies Benchmark individual’s performance against specific standards Still disagree? Go with the individual’s perception, shorten timelines

21. Thank You! Reid Bates Express Employment Professionals Olympia, Centralia and Aberdeen reid.bates@expresspros.com