1. connect communicate collaborate eduCONF Business Case The quest for the Videoconference Community’s needed services Rui Ribeiro, FCCN TNC2011, Prague 2011-05-18

2. connect communicate collaborate The Quest The Mandate The team Getting Members Work Methodology The Methodology The Results Lessons Learned

3. connect communicate collaborate The Mandate To define a set of services related to Videoconference GEANT Provided Maximum acceptance Minimum cost Feasability Study

4. connect communicate collaborate The Team Members Strengths and time “Neutral objective” Coaching Global Planning Strategy Time planning Cope with local pression Local Work vs. Remote Work Weekly Videoconferences (~20) Detailed Action Tracking Keeping the community informed Mailling List

5. connect communicate collaborate The Strategy Group Expert Group Definition Task Scheduling Task Distribution Workshop OrganizationOn-line InqueryCommunities Data Gathering Workshop DocumentInquery DocumentList of NRENs Workshop DivulgationInquery QuestionsList of Projects Workshop dateInquery PostingList of Communities Workshop locationInquery TestingNRENs Contact Workshop formatInquery on-lineProjects Contact Workshop presentationsInquery Results ProcessingCommunities Contact WorkshopInquery Results DocumentContact Mailling List Workshop MinutesContact Resume Document Final Document Information Integration Critical Analisys Evaluation Models ROI Models List of Services Set of target Communities

6. connect communicate collaborate Data Gathering Methodology E-Mail Interview General Info / Status “Hot and Cold” topics (input for Interview) (input for survey) Phone Interview Qualitative Data (input for survey) On-line Survey Quantitative Data NRENs (29) Final Users (87) Workshop Brainstorms Global Validation Community Feedback Time / Information Quality

7. connect communicate collaborate Survey Data - 1 S1Unified Addressing Service S2Phonebook Service S3VC Training Service S4Gateway to other technologies S5Webconference Service S6VC Service “Weather map” S7Virtual Room Booking Service S8Advanced VC Advisory Service S9MCU Service S10Develop a Research Activity concerning VC S11High Quality of Service Telepresence Core Network Service S12VC Recording Service S13Central Support Service S14Mobile Device VC Service S15Endpoints provision and management S16Physical Room Booking Service

8. connect communicate collaborate Survey Data - 2

9. connect communicate collaborate Survey Results MCU Web Conference Do NothingHuman ServiceIntegrated Service Do Nothing Federated, Proprietary & Lowcost Stardards Based with MCU integration Gateways Do NothingH323 / SIP Integration JRA: Integration with Proprietary Webconference Phonebook Do Nothing WEB Phonebook for rooms WEB Phonebook for rooms and users Addressing Do Nothing (subset of) GN2 eduCONF JRA: new addressing schema and related technologies Advanced Support Do NothingTrainningTrainning & Advisory Service (high) Survey Priority (medium) Good cost / benefit – low risk – fast implementation Schedulling Do Nothing WEB Schedulling for Virtual Rooms WEB Schedulling for Physical Rooms HelpdeskDisseminationMetrics Base Option “Nothing”Option “Minimal”Option “All”

10. connect communicate collaborate Lessons Learned On-line groups can work Lead the meetings assertively (especially on videoconference) Agendas before, Minutes after Track actions (all of them!) Get together, if possible Always Monitor the Plan Adjust within the planning! Keep focus on the goal On-line Surveys work! Keep people informed Market them wisely Test, test, test! Keep them as simple as possible

11. connect communicate collaborate Lessons Learned Fix VC before create new services Webconference Hype Telepresence seldom interest, HD VC is enough Infrastructure Consolitadion “Yes!”, but… NRENs can’t/won’t/will not charge each other Hardware/Software licenses Service support Language Distributed Multi-vendor with Middleware vs. Centralized Local policies vs. European Consolidation

12. connect communicate collaborate (present) eduCONF Goals Monitoring, Addressing and Directory Central management of addressing, monitoring and directory infra- structure Documentation to NRENs Upgraded on-line tools. NREN Certification NREN VC Service certification Documents and Tools to help “local” certification GÉANT WebConference For GÉANT Community (yet to decide) Implementation Model MCU Cloud (yet to decide) Human broker Central Solution …

13. connect communicate collaborate Questions? EduCONF Workshop Attendants 18-19 October, 2010