1. Telecare Evaluation Consultation and Participation Unit in partnership with

2. The Methodology This evaluation started in April 2006 and will cover the two-year period of the Cheshire Telecare Scheme Following on experiences of evaluating the Telecare Plus Pilot in Vale Royal the methods being used are:- Self-completion questionnaires sent to informal carers in four monthly phases (113 distributed in Phase 1 with a 38% response rate, 131 in Phase 2, with a 39% response rate) Face to face interviews with older people, who have had Telecare equipment for six months or more (16 completed) Self-completion questionnaires to be sent to Care Managers from the 37 participating teams in April 2007 and April 2008

3. Informal Carer Results (Phases 1 and 2) - Profiles On average:- 70% of respondents were female, 88% were aged 45 and over and just over half were the older person’s daughter 11% of respondents lived with the older person. 79% visited the client at least 3 times per week, with 37% of these visiting daily.

4. Informal Carer Results (Phases 1 and 2) - Profiles

5. Informal Carer Results (Phases 1 and 2) – Views about the Assessment and Installation Meetings Nearly all respondents said the equipment provider clearly explained how the equipment would be installed, how the sensors worked, and how the Careline system operated 75% had been given a contact name for any concerns/queries Just over 60% said that written information was received and easy to understand.

6. Informal Carer Results (Phases 1 and 2) – Views about the Sensors The top 4 sensors in terms of numbers installed were Pendant, Bed Sensor, Fall Detector and Smoke Alarm, with the Pendant deemed the most important The majority of older people still had most sensors in place after 6 months. On average 95% were very/quite satisfied with the Careline response after an activation.

7. Informal Carer Results (Phases 1 and 2) – Outcomes for Carers

8. Informal Carer results (Phases 1 and 2) – Carer Views on Outcomes for the Older People of Telecare Services

9. Informal Carer Results (Phases 1 and 2) - Suggestions for Improvement Give more information More checks on equipment More rapid response Both audible and visual alarms eg smoke detectors Specialist systems for people with dementia

10. Feedback Every informal carer who received a questionnaire will receive a copy of the summary of results leaflet. Individual comments/concerns will be followed up if the informal carer has chosen to give their name A similar summary will be prepared and sent to the older people interviewed Results from the staff questionnaires will be summarised and sent to all participating staff A final evaluation document will be prepared at the end of the two year project

11. Finally and most importantly……. 90% of respondents were very or quite satisfied with the Telecare service.