1. Counselling and communication with deafened people Issues and challenges Lorraine Braggins

2. Learning objectives Explore issues around a counselling situation with a profoundly deafened client Identify strategies to support communication in this situation related to Assignment 2e: Counselling and communication (deadline 11 th May)

3. What is counselling?

4. a relationship a form of communication involving listening a confidential form of helping based on empowerment people clarify and address their problems Counselling skills active listening reflecting summarising asking questions

5. In pairs, discuss… What difficulties could arise with a client like Steve (assignment 2 profile) if you find yourself in a counselling role?

6. Communication and other issues Communication doesn’t flow freely may not have any usable residual hearing poor lipreading skills - can’t understand most of your speech not used to a lot of eye contact timing - communication takes longer family member may want to do the talking for him But remember - he is doing most of the talking and you are doing most of the listening

7. Communication and other issues Other issues maintaining boundaries - you may be the first person who has seemed to take time and be empathetic how may he feel even before you arrive? frustrated anxious tired undermined

8. Discuss in your pairs: Are there any strategies, resources or technology you could use to help to overcome the barriers to communication?

9. Consider…. Equipment typing on laptop, tablet or mobile using voice recognition software /app radio aid/communicating assistive device if appropriate Resources pad and pen info handy to refer to other services (e.g. HearingLink, lipreading classes) Strategies allow extra time – and a follow up appointment if possible be aware of your body language environment positioning ‘deaf aware’ communication

10. Be guided by the client about their preferred communication method Better to slow down the flow of communication (type/write) than to reinforce previous bad experiences of mis-communication