1. 200 300 400 500 100 200 300 400 500 100 200 300 400 500 100 200 300 400 500 100 200 300 400 500 100 Short Answer hardhardertriple No way Man!

2. Large serving dishes remain on the table throughout the meal

3. English service

4. A summary of all fees charged to a room during a guest's stay

5. guest folio

6. Assistant who directly oversees the day-to-day food production process

7. sous chef

8. Vital departments not usually seen or frequented by guests or patrons

9. back-of-the-house operations

10. Logging or recording food as it is received or issued

11. perpetual inventory

12. Informing a guest of the availability of a room with better accommodations or amenities

13. upselling

14. Learning the procedures, policies, and philosophies of the company

15. orientation

16. Areas to which the general public has access

17. front-of-the-house operations

18. Responsible for recruiting, interviewing, hiring, training, development, compensation, benefits, supervision, employee evaluation, and separation

19. human resources department

20. Salary and benefits

21. compensation

22. Employee recognition programs may include these

23. tangible and intangible rewards

24. The employee responsible for informing the front desk about the condition and availability of guest quarters is

25. the executive housekeeper

26. A menu that remains the same from day to day with items listed and priced separately is referred to as

27. a la carte.

28. A multinational hotel is one that

29. has property in more than one country.

30. In order to meet the needs of diverse cultures, hotels have

31. 1.used minority companies as suppliers 2. offered language classes. 3. established minority internships and networks.

32. responsibility of the engineering department

33. maintaining and repairing wiring keeping air-conditioning ducts clean maintaining electrical appliances in the kitchen and guest rooms

34. executive housekeeper's responsibilities include

35. ordering, receiving, and storing supplies. updating the front desk about status and availability of rooms. maintaining the lost-and- found department.

36. A guest's account record at the front desk is called the guest

37. folio.

38. Employee recognition is this

39. a way to build loyalty.

40. The responsibilities of the human resources department in a hotel include

41. recruiting, training, and employee compensation.

42. Hotel room conditions are often classified as

43. check out (C/O). vacant ready (V/R) stay-over (S/O).

44. T/F Pay is an intangible benefit from working at a job

45. False (Tangible benefit $)

46. T/F Employee recognition always costs the company money and must be included in the budget

47. False

48. T/F The human resource department is in charge of separation (discharging employees who are not working out).

49. True

50. T/F Health insurance is one of the most important employee recognition programs

51. False-not a recognition program