1. Driver Rating Program

2.  Why Evaluate Driver Performance?  Easily identify problem areas to develop management strategy.  Identify specific driver deficiencies to address improvement.  Track fleet performance overall.  Provide incentives for above average performance.  Provide data for driver recognition programs. Driver Rating Program

3.  Ratings Are Based on Performance in Three Areas:  Cargo Claims  Safety Performance  Customer Service Scores

4.  Measurement Categories  Cargo Claims Performance Frequency of Claims Severity of Claims  Safety Performance Inspections, Accidents, Hours of Service  Customer Service Performance Customer surveys for all lines of business Driver Rating Program

5.  Ratings are calculated monthly  Based on 12 months of activity Minimum of 30 shipments hauled  Driver must have at least 6 full months of experience  Reports indicate following month’s rating Adjustments made on rating of date loaded Driver Rating Program

11. RatingDescriptionLinehaul Adjustment 1ExcellentAddition 2Very GoodAddition 3GoodAddition 4FairReduction 5PoorReduction NNot RatedNone *Driver rating adjustments only applies on shipments moving > 500 miles

12.  Since Implementing Program  Average Customer Service Scores have improved  Average claim amounts have declined  Permanent Fleet safety performance has improved. Driver Rating Program