1. Goal Setting and Motivation MANA 4328 Dr. Jeanne Michalski Michalski@uta.edu

2. Goal Setting Basics 1.Specific 2.Challenging 3.Achievable 4.Participatively set  “SMART” Goals Specific, Measurable, Attainable, Realistic, Trackable  Set interim or subgoals.  Use action verbs.  Specific dates, times, and amounts.

3. Participation  No one knows the job better than those who do it.  Workers are more likely to accept the goals with input. Employee High Employee Low Management High ParticipationUnilateral Management Low Empowered / Self Managed No Goals

4. Why Do Goals Motivate?

5. Expectancy Theory Motivation = E X I X V Expectancy: The connection between behavior and the outcome Instrumentality: The connection between outcome and a reward Valence: Is the reward something that the individual values?  People are motivated by intrinsic and extrinsic rewards they desire.  People will only be motivated if outcome is possible.  People will only be motivated if outcome is contingent on behavior.  People will only be motivated if a reward is attached to the outcome.  “Line of sight” is the perceived link between individual behavior and the reward.

6. Goal Challenge and Performance Easy Moderately Difficult Extremely Difficult High Performance Low Performance Note: Not to scale

7. Call Center? Shipping?Sales?R&D? 1.What performance measures did Hiram put in place? 2.What were the outcomes of the measures?

8. What measures did Hiram put in place?

9. What were the outcomes of the measures?

10. Careful What You Wish For “You make the rules, we play the game.” What do we want employees to do differently? Why aren’t they doing it already? Don’t sacrifice long-term business success for short- term goals.

11. Types of Goals  Behavioral goals vs. Outcome goals  Often easier to observe outcomes  Gives employee discretion on how to achieve goals  Use Outcome Goals When:  Workers know how to achieve the goals  Workers have the necessary resources

12. Linking Individual & Organizational Goals What are the ultimate goals?  Profits, Sales, Customer Service, Quality  Balanced scorecard  Don’t focus on intermediate goals unless they matter.  Consider the importance of coordination among employees or units.  Consult with business leaders and employees on appropriate goals