1. Turning Good Intentions Into Good Results Lisa Meece Senior Associate Bottom Line Performance, Inc.

2. Lisa Meece 15+ years experience in organizational performance improvement MA in Organizational and Professional Communication Development

3. Bottom Line Performance Designing Learning Solutions that Get Results Instructional Design Training Facilitation Performance Consulting

4. Objectives Identify information needed for good results Identify appropriate methods of communication Tips for increasing effectiveness (if time allows)

5. The Good News Volunteers are higher in intrinsic motivation than typical workers Volunteers tend to be more satisfied with their supervisor’s decisions Carey H. Adams Journal of Applied Communication Research

6. If only it were this easy Culture Environment Tools Processes Procedures

7. Begin With The End In Mind Who will take those actions? Training / Communication Results Actions What actions will help achieve the goal? What is the goal? What information will they need to act?

8. Training/Communication Results Knowledge Skill Attitude

9. Case Study Result: Make better decisions around training and communication. Action: Consider needs analysis / method / mode

10. Case Study Individual: You Information: Needs Analysis Methods

11. The Sanctity of Human Knowledge All human knowledge is precious whether or not it serves the slightest human use. A.E. Housman

12. That’s More Like It… The great aim of education is not knowledge but action. Herbert Spencer

13. Mode Tell Teach Train Recognize It Articulate It Do It Results

14. Tell Teach Train Recognize It Articulate It Do It Results Simple process Principles Results more important than process

15. Tell Teach Train Recognize It Articulate It Do It Results When do you TELL your volunteers?

16. Teach Tell Teach Train Recognize It Articulate It Do It Results Complex cognitive information Process evident from information

17. Teach Tell Teach Train Recognize It Articulate It Do It Results When do you TEACH your volunteers?

18. Train Tell Teach Train Recognize It Articulate It Do It Results Skills Application and practice Specific processes important

19. Train Tell Teach Train Recognize It Articulate It Do It Results When do you TRAIN your volunteers?

20. Case Study Tell Teach Train Recognize It Articulate It Do It Results

21. Tools Tell Teach Train Recognize It Articulate It Do It Newsletters, Websites, Bulletin Boards, Blogs, Meetings Meetings, Job Aids, Podcasts / Vodcasts E-learning, Instructor-Led Training, Simulations / Games Results

22. Tips Readability Online Effectiveness Organizing Information

23. Readability Language Font White Space Layout

24. Which is Easier to Read? This line of text, with a sans serif font? This line of text, with a serif font? Or this line of text, with a really cool font?

25. Which Would You Rather Read?

26. Readability Counts Online, Too Make text scan-able Click when possible Use standard fonts Consider an RSS feed

27. Organizing Information Graphical organizers make information easy to comprehend

28. Other Examples Tell Teach Train Recognize It Articulate It Do It Results

29. Job Aids Consider Format Informational Procedural Decision-making Organize the information for your learner Design the job aid to support the work Plan for maintenance

30. Thank You Contact Information Lisa@bottomlineperformance.com 317-626-2163 Supplemental Information http://Goodresults.wordpress.com

31. Mode Tell Teach Train Recognize It Articulate It Do It Results