2. @CRMUG Meeting Agenda  8:30 – 9:00 Registration and Networking  9:00 – 9:30 Welcome, Introductions, User Group Overview Educational Workshop (T3 Information Systems)  9:30 – 10:30 Educational Workshop (T3 Information Systems)  10:30 – 10:45 Break  10:45 – 11:00 CRMUG News / Upcoming Events Orion (including mobile app – Chris Cognetta, MVP)  11:00 – 12:00 Orion (including mobile app – Chris Cognetta, MVP)

3. @CRMUG Getting to know you better Introductions Name Company (describe Company/Industry) Your role in the company What do you hope to accomplish by attending this and future meetings?

4. @CRMUG About CRMUG Users Partners Microsoft Founded in 2008 Officially recognized by Microsoft The largest, independent group for users of Microsoft Dynamics CRM Over 3,300 company members (6,700+ individual members)

5. @CRMUG What Regional Chapters Do ShareLearnConnect

6. @CRMUG A brand new online community that is your one-stop-shop for all things CRMUG. community.crmug.com

7. @CRMUG Meet like- minded CRMUG members and access your network anytime, anywhere. ShareLearnConnect Keep up on what’s happening in CRMUG and in the world of Dynamics CRM. Share your Dynamics CRM experiences and gain insight from the CRMUG community.

8. @CRMUG

9. EDUCATIONAL PRESENTATION “About your half-baked CRM” By: Eduardo Conde – T3 Information Systems

10. @CRMUG Presenter’s Bio Eduardo Conde Senior Project Manager Dynamics CRM professional for over 3 years Working with CRM since version 3.0 Also specializes in Business Intelligence, Financial Reporting, Business Process Analysis and Reengineering, Systems Design and Systems Integrations Fluent in English, Spanish and CRM T3 Information Systems 2021 L St NW Suite 300 Washington DC 20036 Tel. 202-419-5157 econde@t3infosystems.com linkedin.com/in/eduardoconde/

11. @CRMUG Start Fresh or Charge Ahead? OR

12. @CRMUG Options 1.Fresh Start (do over) 2.Update configuration or data 3.Enhance current setup to meet business requirements

13. @CRMUG Considerations  Number of Users  Outlook Installation  Personal Views  Training  Number of Customizations  Complexity of Customizations  Number of Custom Reports  Complexity of Custom Reports  Downtime  Security  User Profiles  Integrations

14. @CRMUG 1. Fresh Start PROS  Spend less time on Gap Analysis and more time on Business Requirements  Who doesn’t love the fresh CRM smell?  If data needs correction, it becomes part of data import. CONS  Retraining  Reconfigure outlook connector  Customizations can be lost  Some custom reports might need to be rewritten

15. @CRMUG 2. Update Data and/or Configurations PROS  Should spend equal amount of time on Business Requirements and Gap Analysis  No need to reconfigure outlook or initial CRM setup CONS  Might need to go through extensive customization and data correction  May need to undo a significant amount of customizations

16. @CRMUG 3. Just Enhance it to make it work! PROS  Depending of what your definition of “make it work” you could have it ready in no time  No need to reconfigure outlook or initial CRM setup CONS  User Acceptance  It won’t have the “new CRM smell”!!!

17. @CRMUG Conclusion  Regardless of your current CRM state, take the time to think about how your system could be improved.  CRM is very flexible and can accommodate personalization and customization without heavy customizations.  Always engage your Microsoft Partner to ensure your implementation conforms with best practices and industry standards.

18. @CRMUG COFFEE BREAK NETWORKING

19. @CRMUG CRMUG NEWS, UPCOMING EVENTS & CHAPTER BUSINESS

20. @CRMUG Upcoming Virtual Events WebinarDatePremium/Open CRMPC: Upgrade Experiences Roundtable - the Good the Bad the Ugly Sep 6 Partners Only CRMUG SIG: Manufacturing – Features of a Great External Sales Channel Portal Sep 10 Premium CRMUG Academy – Dynamics CRM 2011 Management and Troubleshooting Sep 10 Open CRMUG SIG: Social CRM – The Magic Bullet for CRM Adoption Sep 12 Premium CRMUG SIG: Data Integrity - Data Quality and Orion: The Future of Customer Data Quality Sep 17 Premium CRMUG Partner Showcase: Wennsoft Sep 18 Open CRMUG SIG: User Adoption - Role of Training in Maximizing ROI from CRM Sep 19 Premium CRMUG Tampa Summit Preview Sep 18 Open CRMPC: Administrators: What’s Not in the Documentation that You Need to Know Sep 23 Partners Only CRMUG: CRM/GP SIG – BI Best Practices with Both Systems Sep 23 Open CRMUG User Group Information and Orientation Sep 24 Open CRMUG Partner Showcase: Scribe Software Sep 25 Open CRMUG SIG: Project Management – Kick Off: PMI & the Value of Project Management Credentials Sep 26 Premium CRMUG Partner Showcase: Ignify Oct 3 Open CRMUG Academy: Dashboards and Reporting for the Everyday User Oct 8 Open

21. @CRMUG #CRMUGsummit CRMUG Summit 2013 KnowledgeNetworkTeam CRMUG Summit features about 100 sessions, with learning and networking opportunities for Dynamics CRM users in every role and at every level of expertise. With hundreds of attendees, you’ll meet others in your role or industry who can help you overcome challenges and get more value from your Microsoft Dynamics CRM solution. Bring your teammates and you’ll leave with new ideas and solutions that you can immediately put to work for your team and organization. October 22-24, 2013 Tampa, FL Register Today!Catch a Sneak Peek http://crmugsummit.com http://crmugsummit.com Nice Discount for Premium Members Preview Webinar Occurring the third Wednesday of Each Month @ 2 PM EST.

22. @CRMUG CRMUG Membership Basic MemberPremium Member CRM end users only FREE Small Business 1-9 CRM Licenses $400 USD/year Mid-Market 10-99 CRM Licenses $700 USD/year Enterprise 100+ CRM Licenses $1,200 USD/year Upgrade Today: email membership@crmug.com  Weekly email newsletter  Level 100 Webinars  CRMUG Summit Invites  Paid access to Regional Chapters (Nominal Fee)  Partner Showcase Webinars  Unlimited Workshops, Webinars & Roundtables  Free Regional Chapters  Special Interest Groups  Microsoft Conduits  Full access to CRMUG Collaborate & Member Directory  Discounted Summit Registrations  Discounted Academy Courses  And so much more!

23. @CRMUG Would you like to serve on your chapter’s Leadership Committee? Ask your Chapter Chairperson for more information or contact Onika@crmug.com Onika@crmug.com

24. @CRMUG Chapter Business  Set Meeting Date, Location & Presenters – Suggested 2013 Quarterly Meeting Date(s) – 1 st Quarter (Feb/Mar) – 2 nd Quarter (Apr/May) – 3 rd Quarter (Aug/Sep) – 4 th Quarter (Nov/Dec) – Location Customer site? Microsoft office? Member Showcase, Educational Topic, – Presenters (Member Showcase, Educational Topic, ISV Solution, Microsoft Roadmap, Ask the Expert panelists ISV Solution, Microsoft Roadmap, Ask the Expert panelists)  Join CRMUG Collaborate (private online community for CRMUG members)  Join your local Leadership Team to help plan future meetings! Summit 2013, Tampa, FL October 21-25 Summit 2013, Tampa, FL October 21-25

25. @CRMUG What’s Your Forte? CRMUG Encourages Your Participation! Who else can share Dynamics CRM perspective? Will you speak?Will you write?Will you lead? REVIEW the “CRMUG Volunteer Program” www.crmug.com/volunteer www.crmug.com/volunteer

26. @CRMUG EDUCATIONAL PRESENTATION “ORION” (CRM 2013) Chris Cognetta, MVP

27. @CRMUG Next Meeting? Date: Time: Place: Topics:

28. @CRMUG Additional Questions/Comments Tony Stein Tony Stein, CRMUG Director Tony@CRMUG.com 877-324-8880 x1449 Onika Allen Onika Allen, CRMUG Program Coordinator Onika@CRMUG.com 877-324-8880 x1455 Andreas Kraemer Andreas Kraemer, DC/Mid-Atlantic Chapter Leader (Chairman of the CRMUG Board of Advisors) Andreas.Kraemer@WellsFargo.com 703-395-5856