1. PRESENTATION SKILLS ATIKHA
ATIKHA OVERSEAS WORKERS AND COMMUNITIES INITIATIVE, INC.

2. CREATING A LEARNING ENVIRONMENT
BARRIERS TO LEARNING
ADDRESSING BARRIERS
FACTORS
INTERNAL
Previous experiences, biases, lack of motivation
Establish the objectives
of the training and what is in it for the participants
ENVIRONMENT
Temperature, noise, ensuring confidentiality
Ensure venue is conducive to learning (quiet, secure, sitting arrangements)
TRAINER
Voice, lack of preparation, mannerisms, behavior
Prepare yourself
(content and delivery);
be mindful of mannerisms and behaviours

3. FORMAT OF PRESENTATION
Opening or Introduction
Body or Message
Closing or Conclusion

4. PRESENTATION TIPS

5. PRESENTATION TIP 1
PREPARE THE PARTICIPANTS for the activity or seminar.

6. PRESENTATION TIP 2 TALK WITH THE PARTICIPANTS Do not read notes.
Do not read visuals verbatim.
Ask questions.
Spice up presentation with humour, quotes, stories.    

7. PRESENTATION TIP 3 USE THE SLIDES PROPERLY Use pointer.
Give participants 15 seconds to read
Face the audience
Don’t walk between projector and screen.    

8. PRESENTATION TIP 4 MAINTAIN EYE CONTACT Find friendly faces
Don’t let impress‐me‐type” distract you  

9. PRESENTATION TIP 5 USE GESTURES; AVOID MANNERISMS
Gestures emphasize a point. Mannerisms distract 

10. MOVE IN A WAY THAT SUPPORTS YOUR MESSAGE
PRESENTATION TIP 6
MOVE IN A WAY THAT SUPPORTS YOUR MESSAGE
BODY POSITION
STRONG AREAS
Full front
Three quarters
Area 1 is strongest

11. PRESENTATION TIP 7
ENTERTAIN QUESTIONS OR COMMENTS and handle them properly.

12. DEALING WITH
QUESTIONS

13. DEALING WITH QUESTIONS
Listen carefully 1
Make sure you have understood the question correctly 2
Reformulate the question in your words 3
If you want to postpone the question, say it politely 4

14. DEALING WITH QUESTIONS
If you don’t know the answer, say so and offer to find out 5
Answer irrelevant questions politely but briefly 6
Check that the questioner is satisfied with the answer. 7

15. DEALING WITH
NERVOUSNESS

16. DEALING WITH NERVOUSNESS
PREPARE WELL
Knowing exactly what you want to say and practice saying it
LEARN TO RELAX
Do stretching, breathing exercise before talk
CHECK OUT ROOM
Make yourself familiar with the place, Arrive early.

17. DEALING WITH NERVOUSNESS
CONCENTRATE ON THE MESSAGE
Concentrate on the message and the audience, not yourself
VISUALIZE SUCCESS
Imagine yourself in loud and clear voice and imagine the applause after your presentation

18. Roles and Responsibilities of Facilitators
BRING
LEARNING
NOT
LECTURING
GUIDE
NOT LEAD
ENGAGE
NOT DIRECT

19. DIFFICULT PARTICIPANTS
HANDLING
DIFFICULT PARTICIPANTS

20. Handling Difficult Participants
TYPE 1
THE TALKER/ KNOW IT-ALL
He/She has opinions on every subject and states them in a very authoritative manner

21. Handling Difficult Participants
WHAT TO DO WITH
THE TALKER/ KNOW IT-ALL
Thank the person and move on to the next subject.
Ask others to comment on his remarks.
Thank the person for his participation and indicate it is time to hear from others.
Politely ask the person to give someone else a chance.
Use humor to invite others to speak up.
Deliberately turn to others and ask for their opinions

22. Handling Difficult Participants
TYPE 2
THE FIGHTER/ ARGUER
He/She is quick to find fault with the material or instructor.

23. Handling Difficult Participants
THE FIGHTER/ ARGUER
WHAT TO DO:
Keep your cool; you will never win the argument
Acknowledge the level of passion and ask for the reason behind it
Avoid getting personal
Refer the question to the group and then to him.
Pretend not to hear him.
If nothing else works, suggest that your differences be cleared up later

24. Handling Difficult Participants
TYPE 3
THE QUIET ONE OR WITHDRAWER
He/She is non-participative and passive.

25. Handling Difficult Participants
THE QUIET ONE OR WITHDRAWER
WHAT TO DO:
Treat with respect
Pose a question that relates to his/her concern.
Use his/her name in hypothetical examples or stories to entice into the group

26. Handling Difficult Participants
TYPE 4
THE COMPLAINER
He/She complains about anything and everything. Focused on what is wrong or bad rather than what is right or good.

27. Handling Difficult Participants
THE COMPLAINER
WHAT TO DO:
If the complain is valid: Apologize for the person’s distress, thank the person for bringing up the issue, initiate action to resolve the issue and move on.
If the complain is not valid: Explain that the desired recourse is not possible, use humor to defuse the situation, avoid getting personal, refer the issue to the rest of the group, to show that the concern is not shared.

28. Handling Difficult Participants
TYPE 5
THE UNCONSCIOUSLY INCOMPETENT
Thinks he/she already has correct knowledge, skills, and ability when the truth he/she does not.

29. Handling Difficult Participants
THE UNCONSCIOUSLY INCOMPETENT
WHAT TO DO:
During the introduction, request all the participants to input so everyone can learn and to determine the extent of all participants’ knowledge to the topic
Also mention that you appreciate that some folks may feel the training is unnecessary

30. Handling Difficult Participants
TYPE 6
THE DISTRACTER
Ask questions or raises issues not related to topic discussed

31. Handling Difficult Participants
THE DISTRACTER
WHAT TO DO:
Establish ground rules for basic courtesies
Thank the person for his/her energy and involvement, then explain your time or agenda constraints.

32. Handling Difficult Participants
TYPE 7
THE RAMBLER
He/She makes grandiose theories or complicates simple ideas.

33. Handling Difficult Participants
THE RAMBLER
WHAT TO DO:
Create ground rules for basic courtesies
Summarize and recap key points prior to person’s statement
Stand beside her. Put her in charge of an activity
Say “Thank you, but let’s see what others have to say, now.”
Try comments such as, "Interesting, but could you hold it until later?"

34. THANK YOU www.atikha.org atikha@atikha.org (+6345) 562-3156
WEBSITE:
TELEFAX NO.:
(+6345)
MOBILE NO.:
(+63917)
ATIKHA
ATIKHA OVERSEAS WORKERS AND COMMUNITIES INITIATIVE, INC.