1. talks! 10 Social Media Tips & Secrets July 8, 2010 Audio is only available by calling this number: Conference Call: 866-740-1260; Access Code: 6339392 Sponsored by

2. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Using ReadyTalk Chat & raise hand Mute = *6, Unmute = *7 If you lose your internet connection, reconnect using the link emailed to you. If you lose your phone connection, re-dial the phone number and re-join. ReadyTalk support: 800-843-9166

3. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 You are being recorded… Streaming into Second Life This seminar will be available on the TechSoup website along with past webinar presentations: –www.techsoup.org/go/webinars You will receive a link to this presentation, material and links. After the webinar, you can ask follow-up questions in the Emerging Technologies Forum: –http://bit.ly/btlQVc Twitter hashtags: #techsoup

4. talks! 10 Social Media Tips & Secrets Sponsored by Presenter: Heather Mansfield, Diosa Communications

5. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Today’s Speakers Assisting with chat questions: Chris Peters & Stephanie Parker, TechSoup Kami Griffiths TechSoup Heather Mansfield Diosa Communications

6. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Today’s Webinar Web 1.0, Web 2.0 and Web 3.0 10 Social Media Tips & Secrets :: From beginner to advanced. Q&A

7. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Web 1.0 :: The Static Web Websites, e-Newsletters, e-Advocacy, Donate Now

8. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Web 2.0 :: The Dynamic Web Blogs, wikis and social networking sites

9. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Web 3.0 :: The Mobile Web Mobile Websites, Text Campaigns, Smartphone Apps

10. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Web 3.0 :: The Mobile Web Mobile Websites, Text Campaigns, Smartphone Apps

11. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Web 3.0 :: The Mobile Web Mobile Websites, Text Campaigns, Smartphone Apps

12. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Social Media Tips & Secrets :: #1 Invest in a good avatar. It should be square and include your logo. It should also be used consistently on all social networking profiles.

13. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392

14. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392

15. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392

16. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392

17. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Social Media Tips & Secrets :: #2 Find your Facebook voice. 90% of the power of a Facebook Page is in the Status Updates because they get News Feed exposure. If you aren’t getting any Comments or Thumbs Up, then you haven’t found it and your Facebook ROI is probably minimal.

18. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392

19. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392

20. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392

21. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Social Media Tips & Secrets :: #3 Be nice. Reply and ReTweet. The more you ReTweet others, the more often you will get ReTweeted. The fastest way to gain new “Followers” is to be ReTweeted. But be smart about it. Only ReTweet interesting content. Don’t bore your followers with boring chit chat!

22. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392

23. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392

24. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Social Media Tips & Secrets :: #4 Mix it up! Don’t only Tweet your own content. Send out interesting, valuable content that’s ReTweetable. Overtime you will get a sense of what kind of content your Twitter followers are interested in. If you are not getting ReTweeted, then your ROI from Twitter is likely minimal.

25. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392

26. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392

27. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392

28. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392

29. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392

30. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Social Media Tips & Secrets :: #5 Use third-party Twitter Apps. There are currently over 2,900 third-party Twitter Apps (oneforty.com). The vast majority are free and can be used to improve your engagement with all your social networking communities.

31. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Bit.ly

32. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Bit.ly

33. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 TwtPoll

34. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 TwtPoll

35. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 BubbleTweet

36. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 2Gov

37. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Social Media Tips & Secrets :: #6 Use inspirational quotes and powerful stats on Twitter, Facebook, YouTube, Foursquare, MySpace, etc. 100% guaranteed to produce ReTweets, Thumbs Up, Comments, etc.!

38. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Social Media Tips & Secrets :: #6 “Activism is my rent for living on this planet.” – Alice Walker 1 in 4 girls is sexually abused before the age of 18 in the United States: http://bit.ly/b9HG0A “The truth will set you free. But first, it will piss you off.” – Gloria Steinem 73,000,000 sharks are killed annually for shark fin soup: http://bit.ly/3ZHgfa

39. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Social Media Tips & Secrets :: #7 Launch a blog. Blogging allows your organizations to have a consistent stream of fresh content to post on Twitter and Facebook. Make sure you link to your social networking profiles and feature how readers can sign up for your organization’s e-Newsletter and text message campaigns!

40. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392

41. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392

42. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Social Media Tips & Secrets :: #8 Utilize LinkedIn. The vast majority of nonprofits are creating groups named after their organization. That doesn’t work – even for large nationally known organizations with high brand recognition. It’s better to create a Group named after a cause or issue.

43. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392

44. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392

45. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392

46. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392

47. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Social Media Tips & Secrets :: #9 Learn basic HTML. You need to know basic HTML to add “Donate Now” buttons, e-Newletter sign-up boxes, and/or social networking icons to your blog or Facebook Page. Learn basic HTML!

48. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392

49. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392

50. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392

51. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392

52. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Social Media Tips & Secrets :: #10 Be an early adopter of the Mobile Web. 1 in 5 Americans now access the Mobile Web daily. Nonprofits were one of the first to embrace Web 2.0 beginning with MySpace is 2005, but they have been slow to embrace the Mobile Web. A popular misconception is that is it expensive to so do.

53. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Launch a Mobile Website

54. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 The Mobile Web Will Dominate By 2015

55. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Launch a Text Campaign

56. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Social Network on the Go!

57. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Foursquare

58. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Foursquare

59. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Contact Heather nonprofitorgs.wordpress.com Nonprofitorgs.mobi twitter.com/nonprofitorgs facebook.com/nonprofitorgs youtube.com/nonprofitorgs foursquare.com/user/nonprofitorgs gowalla.com/users/nonprofitorgs www.diosacommunications.com

60. talks! Questions? Submit your questions using the chat box.

61. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Continue the Discussion… Additional questions can be answered by posting in the Emerging Technologies Forum: –http://bit.ly/btlQVc

62. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Get the Most Out of TechSoup At TechSoup, you’ll find a range of technology services to help your nonprofit: – Read helpful articles in our Learning Center – Request donated software, hardware, and online services – Join our community forums to learn from your colleagues – Browse upcoming events and conferences

63. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Upcoming Webinars Tips and Tools for Technology Planning –Tuesday, July 20, 11 a.m. Pacific time Business Planning for Nonprofits and Libraries –Thursday, July 22, 11 a.m. Pacific time

64. 10 Social Media Tips & Secrets Conference Call: 866-740-1260 Access Code: 6339392 Thank you to our Webinar Sponsor! ReadyTalk offers dedicated product demos for TechSoup organizations 4 times per week. For more information: pages.readytalk.com/techsoup.html

65. talks! Thank you! Please complete the post event survey! Kami Griffiths, kami@techsoup.org, 415-633-9392