1. 1 Employee Recruitment and Selection Chapter 4

2. 2 Employee Recruitment and Selection Two important tasks in hospitality industry:  Securing and keeping an adequate customer base  Securing and keeping an adequate number of qualified employees to serve the customer base

3. 3 Employee Recruitment and Selection  Legal Constraints  Economic Constraints  Industry Constraints Factors Affecting Recruiting Efforts:

4. 4 Employee Recruitment and Selection  Organizational Constraints  Position Constraints Factors Affecting Recruiting Efforts:

5. 5 Employee Recruitment and Selection Unemployment rate: A government statistic that measures the percentage of workers who are not employed, but who are seeking work. The unemployment rate is defined as the number of persons in a community or other designated area expressed as a percentage of the defined area’s entire labor force. Factors Affecting Recruiting Efforts:

6. 6 The Search for Qualified Employees Entry-level: The position in which an individual starts their career with a hospitality organization.

7. 7 The Search for Qualified Employees Internal search: A promotion- from-within approach utilized when seeking qualified job applicants. Promote-from-within: An organizational philosophy that, whenever practical, an organization will fill its higher level job vacancies with its current lower-level employees.

8. 8 The Search for Qualified Employees  Builds employee morale  Can be initiated very quickly  Improves the probability of making a good selection  Less costly than initiating external or outsourced searches Advantages of Internal Recruitment:

9. 9 The Search for Qualified Employees  Results in reduced training time and less training costs  Encourages talented individuals to stay with the organization Advantages of Internal Recruitment:

10. 10 The Search for Qualified Employees  Inbreeding and lack of new ideas  Resentment among employees  Increased recruitment and training efforts will result when a position is filled internally because the position vacated by the promoted employee must also be filled with a new staff member Disadvantages of Internal Recruitment:

11. 11 The Search for Qualified Employees Employee referral: A recommendation about a potential applicant that is provided by a current employee. Nepotism: Favoritism in employment based upon kinship.

12. 12 The Search for Qualified Employees External search: An approach to seeking job applicants which focuses primarily on those candidates who are not currently employed by the organization.

13. 13 The Search for Qualified Employees  Advertisements Blind Ad: A job advertisement that does not identify the advertising organization. Also known as a blind- box ad.  Internet Advertisements Strategies for external recruiting:

14. 14 The Search for Qualified Employees  Public employment assistance agencies Unemployment benefits: Monetary and non-monetary resources given to those who are jobless but who are actively seeking work. Strategies for external recruiting:

15. 15 The Search for Qualified Employees  Private employment assistance agencies  Educational Institutions  Unsolicited applications Strategies for external recruiting:

16. 16 The Search for Qualified Employees Outsourced Search: A search for job candidates that is performed by a professional company specializing in employee searches. Executive Search: A private employment agency that specializes in identifying candidates for management positions.

17. 17 Factors Affecting Selection Efforts  Application At will (employment): an employment relationship in which either party can, at any time, terminate the relationship with no liability. Major selection activities:

18. 18 Factors Affecting Selection Efforts  Testing  Skills tests  Psychological tests  Drug screening tests Major selection activities:

19. 19 Factors Affecting Selection Efforts  Background checks  Criminal History  Credit Reports  Driving Records  Academic Credentials and Licenses Major selection activities:

20. 20 Factors Affecting Selection Efforts  References Defamation: False statements that cause someone to be held in contempt, lowered in the estimation of the community, or to lose employment status or earnings, or otherwise suffer a damaged reputation. Major selection activities:

21. 21 Factors Affecting Selection Efforts Negligent hiring: Failure on the part of an employer to exercise reasonable care in the selection of employees. Negligent retention: Retaining an employee after the employer became aware of an employee's unsuitability for a job, thereby failing to act on that knowledge.

22. 22 Factors Affecting Selection Efforts Job Offers Employment Agreement: The terms of the employment relationship between an employer and employee that specify the rights and obligations of each party to the agreement. Offer letter: A proposal by an employer to a prospective employee that specifies the terms of employment. A legally valid acceptance of the offer will create a binding employment contract.