1. www.scottishhealthcouncil.org Social Media and e- participation in NHS Scotland 2013 Gary McGrow Scottish Health Council

2. www.scottishhealthcouncil.org Internet Access Around 85% of people access the internet in UK, similar to Scotland at 84% 15% have never accessed internet (35% in 2006), half of these people have a disability a third of people with a disability do not access the internet Disability defined as: “a physical or mental impairment which has a substantial and long term adverse effect on a person’s ability to carry out day to day activities” Source: Office of National Statistics

3. www.scottishhealthcouncil.org Internet use by age group

4. www.scottishhealthcouncil.org Use of internet for accessing... Source: Ofcom 2012 Q1 Council/government websites Social networking sites

5. www.scottishhealthcouncil.org Peer to peer support Health UnlockedPatients Like Me

6. www.scottishhealthcouncil.org No. of Boards using social media and e-participation tools

7. www.scottishhealthcouncil.org Use of general social media tools Distribute health information Community information Service information Report positive and negative experiences Facilitate discussions on health issues Health improvement advice Staff engagement

8. www.scottishhealthcouncil.org Person Centred eHealth “…use information and technology in a coordinated way to support people to communicate with NHS Scotland, manage their own health and wellbeing, and to become more active participants in the care and services they receive…”

9. www.scottishhealthcouncil.org Patient portals and feedback apps Patient portal being developed by NHS Ayrshire & Arran My Diabetes My Way Birmingham Children’s Hospital Feedback App http://www.feedbackapp.nhslocal.nhs.uk/

10. www.scottishhealthcouncil.org NHS staff use of social networking Share info to and from their community of practice Discussions for example #nhssm –@wenurses #wenursechat –@weparamedics #wepmds Blogging –Ayrshire Health Blog –ScotHealthMonthly

11. www.scottishhealthcouncil.org General Conclusions More people using online tools to be involved in their healthcare – “participatory medicine” Still the need for traditional methods Has the potential to improve efficiency and effectiveness Encouraging developments in use of e- participation although variation in how Boards are making progress with this