1. Thank You to our Sponsors

2. Introduce Automated Program Payment Drafts to your Community

3. Child Care Simplified If you do what you’ve always done, you’ll always get what you’ve gotten. - Anonymous

4. Who we talked to… AssociationLocation# of sitesSize of CC Operations YMCA of Greater Louisville Louisville, KY70$10M Mt. Diablo Region YMCA Pleasant Hill, CA23$3M YMCA of Central Kentucky Lexington, KY16$1.7M Gaston County Family YMCA Gastonia, NC12$1M Kearney Family YMCAKearney, NE1$480K

5. Benefits and Objections Implementing a Launch Plan Ongoing Maintenance Agenda

6. The Benefits EfficiencyVisibilitySecurity

7. Association Objections Processing & Return Fees

8. Association Objections Time Commitment & Process Change

9. Association Objections Scholarships & Exceptions

10. Member Objections Parent Complaints & Lost Business

11. Launch Plan Overview Determine Timeline Payment Setup Options WorkflowCommunication

12. Develop Launch Plan Determine a Timeline

13. Develop Launch Plan Determine Payment Setup

14. Develop Launch Plan Internal Workflow Process

15. Develop Launch Plan Policy and Procedure Documentation

16. Implementing a Launch Plan Internal Communication

17. Implementing a Launch Plan External Communication

18. Ongoing Maintenance Required System Audit Program Setup Returns Manager Balance Due Roster Collections Manager Expired Credit Cards Cash Flow Reports

19. Ongoing Maintenance Ways to increase efficiency 1.Payment structure and payment options 2.Ongoing training 3.Reporting 4.Communication 5.Surveys

20. Peer Recommendations “What is critical to making the child care draft a success?” 1.Communication (internal & external) 2.Keep it simple 3.Know your structure 4.Ensure ALL forms are turned in ahead of time 5.Collect multiple billing methods 6.Hold staff accountable for monitor reports and completing audits

21. Key Takeaways Overcome the objections Develop and implement a successful launch plan Communication is critical Continuously look for ways to increase efficiency

22. Questions