1. Nonprofit Learning Point June 27, 2016 Volunteer Recruitment and Onboarding

2. Faculty Mary Ella Douglas, CVA Melissa M. Gilmore, M.Ed., CVA Managing Partners Make It Happen Now, LLC www.makeithappennow-llc.com info@makeithappennow-llc.com

3. Introductions Name Organization Years in Volunteer Administration Why you chose to take this course

4. Photographs

5. Certificate

6. Learner Objectives Develop mission driven roles for volunteers Identify volunteer recruitment strategies Create effective marketing messages Explore effective screening, placement and orientation procedures

7. Schedule Organizational Readiness Volunteer Audit Break Volunteer Position Descriptions Lunch Cultivating and Networking Staff Readiness, Application Process, Interview Process Screening, Risk Management, Negotiation and Agreement, Orientation Resources Reflection Exercise

8. Best Volunteer Experience What was it? What made it great?

9. Why Engage Volunteers? You have all the resources you need. Do you still engage volunteers? Why or why not? Report out

10. Most Volunteers Come From: Mandated Volunteers Youth Interns Families Corporate Groups Short-term/Micro Virtual Readiness to Work Retirees Unemployed Highly Skilled Board Advisory Council/Group Others: Be Specific

11. Volunteer Management Audit Planning and Resources Staffing Volunteer Work Design Recruitment Interviewing and Screening Orientation and Training Volunteer/Employee Relations Supervision Recognition Record Keeping and Relationships Evaluation Volunteer Input www.energizeinc.com

12. Volunteer Position Description Why have them? Communicate clear expectations Identify roles and responsibilities Mutual agreement with supervisor and volunteer Hold staff and volunteers accountable Foundation for annual review

13. Examining - Identifying Areas of Need What do you wish you had more time to do? What could you use help with in your job? If you could hire someone, what tasks would you hire them to do?

14. Which of these tasks could be given to volunteers? What would you need to do to support a volunteer for this assignment? Examining - Identifying Areas of Need

15. Developing a Volunteer Position Description

16. Volunteer Position Description Components Title and Introduction Orientation and Training Responsibilities Outcomes/Goals Qualifications Work Schedule

17. Volunteer Position Description Sample Time Commitment Supervision and Support Plan Volunteer Benefits Start and End Dates

18. Cultivation and Networking Choose your most successful methods of attracting volunteers: Flyer Social Media Events Website Volunteer Centers Newspaper Other Volunteers; word of mouth Group Presentations Paid Advertising Public Service Announcement Other

19. Examples of Powerful Messages www.lewisginter.org/support/volunteer/ https://www.facebook.com/lewisginter https://www.youtube.com/watch?v=q_s69KAt2Tg

20. Social Media Messages Create a recruitment message using at least one type of social media.

21. Organizational Culture What’s your organization’s acceptance of volunteers? If there was one thing you could change about your organizational culture toward volunteerism, what would it be?

22. Why Interview Volunteers? Get to know each other See your work environment Ask questions Meet the supervisor Assess suitability/fit Avoid risk Determine motivation

23. Asking the Right Questions Behavior-based questions are questions that elicit specific examples of a skill Past behavior is the best indicator of future behavior/performance Questions should measure core competencies

24. Nonprofit Risk Management Center www.nonprofitrisk.org

25. Screening What are some common risks? Who are we screening out? Reference checks Background checks

26. Screening Scenarios Break into small groups (4-5 people) Read and Review your assigned screening scenario As a group determine your next steps Share your ideas with the class

27. Negotiation & Agreement (Placement) Determine the process: Sign an Agreement Secure/Notify supervisor Determine schedule Inform staff Assign any pre-start work

28. “All the orientation in the world won’t compensate for a bad first day.”

29. The First Day Planning for the first day Tour of facility Meet/Greet Information Any unspoken rules

30. Volunteer Handbook Volunteer Handbook: Welcome Letter/Video Expectations Benefits/Opportunities Guidelines Policies Organizational Info Volunteer Agreement

31. Orientation How to use: e-mail, phone, equipment Assigning a Mentor Resources Evaluation What did you learn during orientation that was the most valuable? What do you wish we had covered in orientation that you had to learn on your own?

32. Resources CVA Credential www.cvacert.orgwww.cvacert.org Everyone Ready® www.energizeinc.comwww.energizeinc.com Volunteer Match www.volunteermatch.comwww.volunteermatch.com GRAVA www.greaterrichmondava.comwww.greaterrichmondava.com NLP Emerging Leaders http://nonprofitlearningpoint.org/enlp/ http://nonprofitlearningpoint.org/enlp/ Hands On Greater Richmond www.handsonrva.org www.handsonrva.org Connect VA www.connectva.orgwww.connectva.org

33. Winding Down Share one take-away or One thing that you will implement when you go back to your workplace.

34. Reflection Activity Learner Objectives: Develop mission driven roles for volunteers Identify volunteer recruitment strategies Create effective marketing messages Explore effective screening, placement and orientation procedures