1. Fraud Prevention

2. I am a thief Wouldn’t it be easy if criminals wore labels? Forgery!!!! Or the checks could tell us there is a problem? counterfeit

3. Well….they don’t BUT if you ….. Pay attention to details (Five little words to remember…..) You might see some clues that make you think something isn’t quite right.

4. So – why did you need to get here early to listen to me tell you to…. Pay attention to details (Five little words to remember…..) Recently we lost almost $19,000 in two days! On another occasion we lost almost $2,000 in 10 minutes…. What happened is over and done. It could have occurred at any office, to any teller…lets learn from these incidents so we can prevent these losses in the future.

5. What happened… This check was presented by the person in the photo at about 3:20 p.m. at East Brook on Wednesday, June 13.

6. At the next teller station, this check was being presented…. Note that these checks are from a Machine Products Company, but the presenters are dressed as construction workers…..

7. Look how far apart New Berlin is from Eastbrook…..

8. At about 3:45, this check was presented by the individual in the picture….

9. And at the next window over, this check was being presented…..

10. Pay attention to details Five little words to remember The following day, two more checks – one for $4,753.11 and one for $4,261.18 were presented by the following two people:

11. Things were going so well, MORE checks were presented, however, Eastbrook teller ********* didn’t think something seemed right…. The person in this photo was arrested on site The person in this photo grabbed his check and left No one noticed that our bank name was spelled incorrectly…several tellers noted that all the suspects were on foot, not necessarily normal for East Brook customers. We lost $18,738.73 due to this group.

12. Does it make sense???? Parked in the farthest spot when closer ones are open OR are they dropped off Maker/Business type versus payee and amount Identification is newly issued; was it in their wallet or pocket? Have you seen these checks before? How far away is the business from your office? Is the amount of the check reasonable for the payee/situation?

13. Red Flags Look at the check Are there spelling errors Address errors Erasures or alterations Maker signatures in markers Maker signature that looks “drawn” Does the endorsed name match the payee name? Look at checks from last week or last month, are they the same?

14. Decide IF you want to complete the transaction before starting it! Pay attention to details Five little words to remember How can you be sure a check presented to you is not a counterfeit or forgery? CALL THE MAKER AND ASK What phone number do you use when calling? THE NUMBER ON YOUR CIF SYSTEM

15. ITS NOT LEGIT…NOW WHAT? CALL ?????? OR ?????????? –Try to detain the suspect –Try to keep the check –Try to remember the name, address, ID type –Try to see what car they are in/driving –Try to notice accomplices I will advise you if you should contact the police – I will begin pulling video, freezing the account and reviewing the activity for other fraud

16. Plan B IF you can’t reach me, and the maker has POSITIVELY stated the check is a forgery or counterfeit –Call your local police department on the non- emergency number –Tell them you have a fraud in progress –Stay on the line and answer their questions –Observe the suspect so you can provide a good description

17. So…it took too long and he left That is a CLUE!!! Now what???? –Pass the check around so everyone can see it? NO! I don’t want your fingerprints on it! –Run after the suspect and give him his check back? NO! NEVER chase a suspect, and we don’t want him to have the check. –Call me to get Security Alerts out and get holds on the account? YES –If I’m not available, get a hold on the account immediately –Review the activity for other fraudulent transactions –Complete an Unusual Incident Report and document as much as you can. Pay attention to details Five little words to remember

18. PAY ATTENTION TO DETAILS The FOUR little words to remember! If it doesn’t seem right….ask questions