1. All EN Payments Call February 23, 2016 Ticket Program Manager Social Security’s Ticket to Work Program

2. Agenda Welcome & Announcements E-PAY Ticket Portal Tips and Tricks o Payment Status Options o View Payments Already Made to Me o View All Pending Payments for Me 2016 Ticket Payment Rates Payment Denial Reasons Questions 2

3. Announcements Transition of call hosting duties from Janet Cousins to Shawn Walcott, EN Payments Manager New Pay Rates for 2016 New Trial Work Level (TWL) & Substantial Gainful Activity (SGA) earnings levels for 2016 are posted o TWL:$810 o SGA non-blind:$1,130 o SGA blind:$1,820 3

4. E-PAY Status Our 2 nd E-PAY file processing began on 11/2/15. Total claims paid: Over 25,000 Claims were processed by SSN instead of DUNS Our current E-PAY File which was issued on February 9 th which was also processed by SSN instead of DUNS is almost complete. REMINDER #1: You may submit your payment request through the Ticket Portal instead of waiting for the E-PAY process to run. 4

5. E-PAY Status Continued REMINDER #2: o Ensure that your EN contact information is current. We reference it for payment outreach messages and confirmation of possible Split Payments. o When submitting information to ENSB annotate your EN Contact Information for Payments. Or to add a payment contact please send a request to enservice@ssa.gov and specify the name of the person and indicate the title you want them to have. All payments contacts must have completed suitability.enservice@ssa.gov 5

6. Ticket Portal – About your EN or SVR 6

7. Ticket Portal Tips & Tricks 7

8. Ticket Portal – Payment Status Options 8

9. Payment Status Options continued There are two options to view payment status from the Payments section of the Main Menu. 1.“View payments already made to me” Includes all payments that are closed. Includes both paid and denied requests. 2.“View all pending payments for me” Includes all payments that are still open. Pending payments will include all payments that have not been sent to the Treasury yet. 9

10. View Payments Already Made to Me 10

11. 11 View all Pending Payments for Me

12. 2016 Ticket Payment Rates 12

13. 2016 Ticket Payment Rates Title 2 – TWL/SGA Amounts TWL is $810 SGA Non-Blind is $1,130 SGA Blind is $1,820 Title 16 – Federal Benefit Amount Individual Rate is $733 Couples Rate is $1,100 Outcome Only Payment System Title 2 Rate is $781 Title 16 Rate is $451 13

14. 2016 Ticket Payment Rates Title 2 – TWL/SGA Amounts Phase 1 Milestones are cumulative as long as the earnings occur within the established designated timeframe. (The work and earnings requirement for Phase 1 Milestones is Trial work level TWL) Phase 2 Milestones - This set of Milestones is available to the EN based on the same criteria as P1/MS with the exception of the earnings requirement. The beneficiary’s earnings must be at or above SGA or SGA Blind (SGA- Blind) for blind or visually impaired beneficiaries. 14 YearTWP AmountSGA Non-BlindSGA Blind 2016$810$1130$1820

15. 2016 Ticket Payment Rates Title 16 – Federal Benefit Amount Phase 1 Milestones are cumulative as long as the earnings occur within the established designated timeframe. (The work and earnings requirement for Phase 1 Milestones is Trial work level TWL) Phase 2 Milestones - This set of Milestones is available to the EN based on the same criteria as P1/MS with the exception of the earnings requirement. The beneficiary’s earnings must be at or above SGA or SGA Blind (SGA- Blind) for blind or visually impaired beneficiaries. 15 YearIndividual RateCouples Rate 2016$733$1100

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17. Most Common Payment Denial Reasons 17

18. TPM Phone & Email Resources Technical Assistance Monday thru Friday 9 a.m. – 5 p.m. EST Toll Free: 1.866.949.3687 o Option 1: Payments Help Desk o Option 2: Systems Support Desk Email: o enpaymentshelpdesk@yourtickettowork.co m enpaymentshelpdesk@yourtickettowork.co m o ensystemshelp@yourtickettowork.com ensystemshelp@yourtickettowork.com Manual Processes o FAX: 703.893.4020 TDD: 1.866.833.2967 18

19. Questions and Answers 19