1. Interviews Types of Interviews Information-giving Information-getting Persuasive Problem-solving Counseling Employment Complaint (Customer Service) Performance Reviews Reprimand Exit

2. Interviews Basic Interview Strategies 1.Keep your goal clearly in mind. 2.Identify potential barriers to achieving your goal. 3.Create the appropriate structure for the interview: Funnel sequence Opening (task and relational) Body (Substantive) Nondirective (interviewee) Directive (interviewer) Closing 4.Use effective and appropriate questions 5.Respond effectively and concisely during the interview

3. Interviews Forms of Questions 1.Mirror (Paraphrase) 2.Hypothetical 3.Probing 4.Leading 5.Summary 6.Clearinghouse Open-Close Primary-Secondary Direct-Indirect Types of Questions

4. Interviews Common Question Pitfalls 1.Bipolar Trap 2.Open-to-closed Switch 3.Leading Push 4.Double Barreled Inquisition

5. Interviews Challenges When Communicating in Interviews 1.Prepare for the interview Research Person-centered Communication Practice Responding 2.Managing Illegal Questions Know the law Responding to illegal questions?