1. BCOM 7 Interviewing for a Job and Preparing Employment Messages 14 Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. LEHMAN/ DUFRENE

2. Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 2 1 Explain the nature of structured, unstructured, stress, group, and virtual interviews 2 Explain the steps in the interview process 3 Prepare effective answers to questions often asked in job interviews, including illegal interview questions 4 Compose effective messages related to employment (including application, follow-up, thank-you, job acceptance, job-refusal, resignation, and recommendation request messages) LEARNING OUTCOMES BCOM7|CH14

3. Types of Employment Interviews 3 Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Structured interview: Interviewer follows a predetermined agenda Checklist of items designed to elicit the necessary information from the interviewee Interviewer possesses comparable data for evaluation Unstructured interview: Freewheeling exchange that may shift from one subject to another, depending on the interests of the participants BCOM7|CH14

4. Types of Employment Interviews 4 Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Stress interview: Designed to place the interviewee in an anxiety-producing situation so as to evaluate performance capability under stress Virtual interview: Interview conducted using videoconferencing technology Series interviews - Candidate is interviewed by different interviewers Phone interviews - Screens and narrows the pool of interviewers BCOM7|CH14

5. Preparing for an Interview 5 Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Research the company and the position Study yourself to identify if and how your qualifications could match the job Plan a professional appearance Plan your time and materials Practice BCOM7|CH14

6. Conducting a Successful Interview: The Beginning 6 Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Use the interviewer’s name and pronounce it correctly Apply a firm handshake Wait to be asked to be seated Maintain appropriate eye contact and use body language to convey confidence Be conscious of nonverbal messages BCOM7|CH14

7. Exchanging Information 7 Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Presenting your qualifications Select five or six key points of emphasis Answer standard and behavioral interview questions effectively Provide evidence of interpersonal skills Exhibit logical thinking and creativity Display a professional attitude Discuss about salary and benefits BCOM7|CH14

8. Exchanging Information 8 Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Be aware of possible discriminatory hiring practices Nationality and religion Age Disabilities and health conditions Marital status Arrests and criminal convictions Asking questions of the interviewer Good questions give the impression that the candidate has initiative Response also provides insight BCOM7|CH14

9. Conducting a Successful Interview: The Closing 9 Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Do not prolong the interview Understand subtle cues from the interviewer about the end of the interview The tact used to close the interview is as important as the tact used in the beginning Candidate’s abilities, confidence, and intelligence will help him secure the job BCOM7|CH14

10. 10 Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Skills Needed: Balance of Soft and Hard Skills Figure 14.1 BCOM7|CH14

11. 11 Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Example of a Follow-Up Letter Figure 14.3 BCOM7|CH14

12. 12 Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Example of a Thank-You Message Figure 14.4 BCOM7|CH14

13. Other Employment Messages 13 Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. BCOM7|CH14 Application forms Follow-up messages Thank-you messages Recommend- ation requests Job-acceptance messages Resignation messages Job-refusal messages

14. Recommendation Requests 14 Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Remind the reference that he or she previously agreed to supply information about you Alert the reference of imminent requests for information Send a sincere, original thank-you message after a position has been accepted BCOM7|CH14

15. 15 Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Structured interview Unstructured interview Stress interview Virtual interview KEY TERMS BCOM7|CH14

16. asdafwfrw 16 Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. SUMMARY BCOM7|CH14 Depending on the goals of the interview, a structured or unstructured approach is taken Steps in an interview include researching the company, studying oneself, planning appearance, time, and materials, and undergoing ample practice An interview always has three parts - the opening formalities, an information exchange, and the closing Other employment messages include application forms, follow-up and thank-you messages, job- acceptance and job-refusal messages, resignation messages, and recommendation messages