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Published byBaldric Joseph Goodwin Modified over 8 years ago
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Kitty Genovese
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Bystander Behaviour To intervene Notice Interpret as problem Decide personal action required Choose action Implement action
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Bystander Effect Bystanders are less likely to help if there are others present Pluralistic ignorance Diffusion of responsibility Evaluation apprehension
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Moral disengagement Rationalise and justify Euphemistic labelling Minimising harm Dehumanisation Attribution of blame
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Participant Roles Pure bullies Pure victims / provocative victims Bully assistants Bully reinforcers Bystanders Defenders
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Overcoming social inhibition High status Well-liked by peers Empathetic Emotionally stable Cognitively able
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Barriers to speaking out It’s not my business I could get bullied myself I didn’t know what to do
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What works?
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Changing Social Norms ? Common law – no duty to rescue Busybody, tattletale... History and inertia
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Factors conducive to bullying Work design - hierarchical Inadequate behaviour of leaders Socially exposed position of the target Low morale Hierarchical workplace
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Culture of the organisation Leadership and responsibility Role models Capacity to deal with the perpetrator
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Employer responsibilities Policy, policy, policy (we really mean it) Our leaders are good and will do the right thing Look after ourselves first Healthy team functioning
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Manager and Leaders Training –Recognise tension and conflict –Emotional intelligence –Guidelines for roles – positive behaviours Mentoring
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Awareness Specifics – what it is, what to do Opportunities to practice What does a healthy team look like ? Social marketing
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