1. Instructor’s Manual with Overheads to accompany © 2008 by Prentice Hall, Inc. Making the Team: A Guide for Managers 3/e (Thompson) A Pearson Education Company Upper Saddle River, N.J. 07458 Team Communication Biases and points of possible error Message tuning Message distortion Biased interpretation Perspective-taking failures (curse of knowledge) Transparency illusion Indirect speech acts Uneven communication problem CHAPTER 6

2. Instructor’s Manual with Overheads to accompany © 2008 by Prentice Hall, Inc. Making the Team: A Guide for Managers 3/e (Thompson) A Pearson Education Company Upper Saddle River, N.J. 07458 Exhibit 6-4. Distribution of Participation as a Function of Group Size CHAPTER 6 Source: Shaw, M. E. (1981). Group dynamics: The psychology of small group behavior (3rd ed). New York: McGraw-Hill.

3. Instructor’s Manual with Overheads to accompany © 2008 by Prentice Hall, Inc. Making the Team: A Guide for Managers 3/e (Thompson) A Pearson Education Company Upper Saddle River, N.J. 07458 Exhibit 6-5. The Hierarchy of Understanding CHAPTER 6 DifficultEasy Specific General Context Noise Detection Data Information Knowledge Wisdom Understanding Symbols Understanding Relations Understanding Patterns Understanding Principles Source: Nunamaker, J. F., Jr., Romano, N. C., & Briggs, R. O. (2002). Increasing intellectual bandwidth: Generating value from intellectual capital with information technology. Group Decision and Negotiation, 11, 69–86.

4. Instructor’s Manual with Overheads to accompany © 2008 by Prentice Hall, Inc. Making the Team: A Guide for Managers 3/e (Thompson) A Pearson Education Company Upper Saddle River, N.J. 07458 Exhibit 6-7. Three Possible Distributions of Information CHAPTER 6 A,C,B,D A,C,B,E A,C,D,F A,D B,E C,F A,B,C,D,E,F Distributed (partial) overlap: A, C: Common to all 3 people B, D: Shared by 2 people E, F: Unique to 1 person Fully shared: All information fully-shared by all 3 people. Non-overlapping: No overlap of information between 3 people

5. Instructor’s Manual with Overheads to accompany © 2008 by Prentice Hall, Inc. Making the Team: A Guide for Managers 3/e (Thompson) A Pearson Education Company Upper Saddle River, N.J. 07458 Exhibit 6-8. Hidden Profiles CHAPTER 6 A,B,CA,B,C,D,EA,B,F,HC,D,EA,B,C,D,EA,B,F,GF,G,HA,B,C,D,EA,B,G,H # of independent pieces of positive information 855855 Alva Jane Bill

6. Instructor’s Manual with Overheads to accompany © 2008 by Prentice Hall, Inc. Making the Team: A Guide for Managers 3/e (Thompson) A Pearson Education Company Upper Saddle River, N.J. 07458 Information Sharing Practices: Things That Don’t Work Increasing the amount of discussion Separating review and decisions Increasing the size of the team Increasing information load Accountability Pre-discussion polling CHAPTER 6

7. Instructor’s Manual with Overheads to accompany © 2008 by Prentice Hall, Inc. Making the Team: A Guide for Managers 3/e (Thompson) A Pearson Education Company Upper Saddle River, N.J. 07458 Team Leader as Information Manager CHAPTER 6 Redirects and maintains focus of discussion to unshared (unique) information Approaches task as problem to be “solved”, not a “judgment” to be made Ranks rather than chooses Considers decision alternatives one at a time Heightens team members’ awareness of types of information likely to be possessed by different individuals Suspends initial judgment Builds trust and familiarity among team members Communicates confidence Minimizes status differences

8. Instructor’s Manual with Overheads to accompany © 2008 by Prentice Hall, Inc. Making the Team: A Guide for Managers 3/e (Thompson) A Pearson Education Company Upper Saddle River, N.J. 07458 Collective Intelligence Team mental models Types Accuracy Correspondence Transactive memory systems (TMS) TMS and team performance CHAPTER 6

9. Instructor’s Manual with Overheads to accompany © 2008 by Prentice Hall, Inc. Making the Team: A Guide for Managers 3/e (Thompson) A Pearson Education Company Upper Saddle River, N.J. 07458 Exhibit 6-11. Group Longevity CHAPTER 6 Source: Katz, R. (1982). The effects of group longevity on project communication and performance. Administrative Science Quarterly, 27, 81-104.

10. Instructor’s Manual with Overheads to accompany © 2008 by Prentice Hall, Inc. Making the Team: A Guide for Managers 3/e (Thompson) A Pearson Education Company Upper Saddle River, N.J. 07458 Team Longevity Behavioral changes in teams that worked together for over five years: –Behavioral stability –Selective exposure –Group homogeneity –Role differentiation CHAPTER 6