1. NC LIVE Titles Common Problems Ralph Kaplan 3 April 2003

2. What do I do Systems Librarian for NC LIVE NC LIVE provides access to online journals and ebooks Support librarians –Technical and database Tasks – maintain the full text titles list

3. Two general situations where problems are encountered While compiling the data Questions from library staff

4. Compiling the data From vendor title page web sites or vendor- supplied FTP locations

5. Problem – inconsistent dates Problem –On line vendor titles list different than what’s actually available

6. Example - inconsistent dates When doing a publication search for the journal "Workbench" it says: 01/01/1994 through 09/30/2000. However, when searching, full text is offered up to Jun 2002.

7. Situation - inconsistent dates The web titles page shows 01/01/1994 -09/30/2000 The ftp titles site shows Jan 1994 - 01 Jun 2002

8. Why Differences? - inconsistent dates Presented lists comes from different sources One file is not up to date Human error

9. Solution - inconsistent dates Find out all titles lists locations –ftp; web; within database Ask the vendor why there are differences Ask the vendor which one to use Talk with the vendor about some resolution to avoid confusion

10. Problem – “potential titles” Titles list contained titles that were not in the database –FTP site would be correct – shows true titles –The titles web site would contain the extra titles

11. Situation - “potential titles” Titles list contained titles that the vendor claimed they were going to have in the future with no indication of that condition

12. Solution - “potential titles” Get the vendor to reconcile the two files and leave out the proposed titles

13. Problem – inaccuracy Titles page different than database listing

14. From Title list

15. Publication search within Database

16. Issue example

17. Why Differences? - inaccuracy Production programs that remove older data not working Unknown problems that the vendor needs to research

18. Solution - inaccuracy Discuss with the vendor the need for accurate information Talk with your sales rep

19. NC LIVE titles list solution

20. Quick Individual Broadcast Library Staff Issues

21. Quick Problems How can I get the netLibrary MARC records? How can I get a list of all full-text titles?

22. Point to location on web site –Include URL Point to FAQ –Include URL Quick Solutions

23. Title lists

24. FAQ

25. Can I use the NC LIVE titles for SACS accreditation? How can I link NC LIVE titles to my OPAC? What content are we getting from the Wall Street Journal? Can I get a list with your journal IDs so that I can use it on my web site? Can you give me counts for all individual journal usage? Individual problems

26. Research the problem and return an answer to the individual only Individual solutions

27. Broadcast Problems Can I get a count of all full text titles? Can I get a list of the full text titles without duplicate titles? Why were the Sage titles removed?

28. Create the file or gather the information Send it to the requester Post a message to nclive-l with the information also Broadcast Solutions

29. Overall Try to get the data as clean as possible from the vendor Answer all library staff questions and broadcast the ones that would benefit the masses

30. Bottom line/Disclaimer Please Note: –Publications included on this database are subject to change without notice due to contractual agreements with publishers. Coverage dates shown are the intended dates only and may not yet match those on the product.