1. The analyst can not stay with the business for ever – a guide to help the new users

2.  Systems usually have two types of documentation  Technical documentation  User documentation

3. User manualTechnical manual The purpose of the program Loading and running the programHardware and software requirements How to use the program: entering data, saving, editing, sorting, printing... Limitations of the program Input and output formatsFile structures Hardware and software requirementsProgram coding Limitations of the programVariables Error messagesDataflow diagrams TroubleshootingValidation routines Frequently asked questionsProgram and system flowcharts