1. Turning Good Intentions Into Good Results Lisa Meece Senior Associate Bottom Line Performance, Inc.

2. Lisa Meece 15+ years experience in organizational performance improvement MA in Organizational and Professional Communication Development

3. Bottom Line Performance Designing Learning Solutions that Get Results Instructional Design Training Facilitation Performance Consulting

4. Objectives Identify the information your volunteers need Effectively share that information with volunteers Advantages and disadvantages of different ways of providing information and skills Tips for increasing the effectiveness of training and communication

5. The Good News Volunteers are higher in intrinsic motivation than typical workers Volunteers tend to be more satisfied with their supervisor’s decisions Carey H. Adams Journal of Applied Communication Research

6. If only it were this easy Culture Environment Tools Processes Procedures

7. Begin With The End In Mind What information drives those actions? Information Results Actions What actions will help achieve the goal? What is the goal?

8. The Sanctity of Human Knowledge All human knowledge is precious whether or not it serves the slightest human use. A.E. Housman

9. That’s More Like It… The great aim of education is not knowledge but action. Herbert Spencer

10. Solving the Right Problem Why, Why, Why, Why, Why?

11. Sharing Information Storytelling Direct Instruction

12. Storytelling “A story is a form of mental imprint. A story can mold perceptions and touch the unconscious mind.” Annette Simmons The Story Factor

13. Storytelling Articulates principles Pull strategy Listener interprets Use for communicating Culture Values General goals

14. When Should You Tell Stories? When they apply to the goal Examples:

15. Direct Instruction Articulates Process Push strategy Communicator interprets Useful for communicating Technical information Process-critical information Specific methods

16. When Should You Tell What To Do? When you want to build skills When the process is important When you need everybody to do basically the same thing

17. How Much Should You Share? Tell Teach Train Recognize It Articulate It Do It Results

18. Tell Teach Train Recognize It Articulate It Do It Results Principles Results more important than process or Simple process

19. Tell Teach Train Recognize It Articulate It Do It Results When do you TELL your volunteers?

20. Teach Tell Teach Train Recognize It Articulate It Do It Results Results and process both important

21. Teach Tell Teach Train Recognize It Articulate It Do It Results When do you TEACH your volunteers?

22. Train Tell Teach Train Recognize It Articulate It Do It Reults Apply and practice behaviors Specific processes important

23. Train Tell Teach Train Recognize It Articulate It Do It Results When do you TRAIN your volunteers?

24. How Much Should You Share? Tell Teach Train Recognize It Articulate It Do It Newsletters, Websites, Bulletin Boards, Blogs, Meetings Meetings, Job Aids, Podcasts / Vodcasts E-learning, Instructor-Led Training Results

25. Tips and Tools Readability Online Effectiveness Organizing Information

26. Readability Language Font White Space Layout

27. Which is Easier to Read? This line of text, with a sans serif font? This line of text, with a serif font? Or this line of text, with a really cool font?

28. Which Would You Rather Read?

29. Readability Counts Online, Too Make text scan-able Click when possible Use standard fonts Consider an RSS feed

30. Organizing Information Graphical organizers make information easy to comprehend

31. Other Examples Tell Teach Train Recognize It Articulate It Do It Results

32. Job Aids Consider Format Informational Procedural Decision-making Organize the information for your learner Design the job aid to support the work Plan for maintenance

33. Thank You Contact Information Lisa@bottomlineperformance.com 317-626-2163