1. Medical library clients in transition

2. Who are the medical library’s clients? Clients? Clients? Customers? Customers? Patrons? Patrons? Users? Users?

3. The traditional client The Doctor The Doctor

4. The Doctor in the Library

5. Other traditional clients The nurse The nurse The medical student The medical student

6. More specialized clients are coming to medical libraries Pharmacists Pharmacists Dentists Dentists Psychologists Psychologists Veterinarians Veterinarians Administrators Administrators Lawyers Lawyers Chaplains Chaplains

7. How are clients changing? Different professions Different professions Different types of students Different types of students Different levels of technological skill Different levels of technological skill Different expectations of what libraries can do Different expectations of what libraries can do

8. Some clients will come into the library on foot, in person…

9. Some clients will come via tele- connections, and not in person Via telephone Via telephone Via email Via email Via PDA or Blackberry Via PDA or Blackberry

10. Some clients will want one-on-one services

11. Some clients will want to work in groups

12. Some clients will want classes

13. Some clients just want to use library materials and equipment and comfortable furniture

14. Some clients will want partners for research and clinical projects

15. These clients will be interested in new topics Research Research Especially funding Especially funding Ethical issues Ethical issues Expert literature searches Expert literature searches Evidence-based medicine Evidence-based medicine Systematic reviews & meta-analyses Systematic reviews & meta-analyses Editorial consultation Editorial consultation For writing & publishing in medicine For writing & publishing in medicine

16. Some clients will be patients

17. Some clients will be the general public, interested in medicine and self-help information

18. These clients will use both medical and public libraries

21. Some clients will need consumer health information in different languages The patient and consumer information needs to be The patient and consumer information needs to be written in simple terms written in simple terms in languages that the people can read in languages that the people can read in formats that they can take home/keep in formats that they can take home/keep Available in places where patients go Available in places where patients go These are challenges for medical libraries! These are challenges for medical libraries!

28. New technologies will change the way in which patient and consumer information is shared Information will be delivered to the client directly! Information will be delivered to the client directly!

30. Are these new clients going to be appearing in medical libraries and public libraries in Vietnam? Questions to discuss Questions to discuss What skills, and what technology, is necessary to serve these clients? What skills, and what technology, is necessary to serve these clients? Health professionals of all kinds Health professionals of all kinds Patients and the general public Patients and the general public What kinds of training programs are needed? What kinds of training programs are needed? Who are the leaders who can make this change happen? Who are the leaders who can make this change happen?

31. Questions? Do you have questions about the changes that I have presented today? Do you have questions about the changes that I have presented today? Are there things that I can explain in more detail? Are there things that I can explain in more detail? What was the most interesting part for you? What was the most interesting part for you? What was the most confusing part for you? What was the most confusing part for you?

32. Thank You cảm ơn ( 感恩 ) cảm ơn ( 感恩 ) cảm ơn ( 感恩 ) cảm ơn ( 感恩 ) Ellen Detlefsen Ellen Detlefsen Associate Professor, School of Information Sciences Training Program Faculty, Department of Biomedical Informatics, School of Medicine University of Pittsburgh 135 N. Bellefield Avenue, Pittsburgh PA 15260 Associate Professor, School of Information Sciences Training Program Faculty, Department of Biomedical Informatics, School of Medicine University of Pittsburgh 135 N. Bellefield Avenue, Pittsburgh PA 15260 email: ellen@sis.pitt.edu OR detlefseneg@upmc.edu email: ellen@sis.pitt.edu OR detlefseneg@upmc.edu ellen@sis.pitt.edudetlefseneg@upmc.eduellen@sis.pitt.edudetlefseneg@upmc.edu