1. Reduce Waste, Improve Processes, and Change Your Organization Travis Lozier

2. Overview About us What is Lean Six Sigma? Our journey. How do you leverage lean? What is next? For us. For you. Performance Improvement Team – August 2015

3. What is Lean Six Sigma? “Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean).” Michael L. George, Founder of the George Group Performance Improvement Team – August 2015

4. Our Journey 200820092010June 2011Dec 20112012Jan 2013Dec 2013July 2014Dec 2014June 2015 LaunchAd-hoc projects, ASQ BB status Kaizen event for CHF, very visible Epic Go- live Internal training Expand capabilities, 1 st ROI recorded Launch PI Strategic Plan Newsletter and PI Awards Ceremony Rebrand as The Way We Improve, HRSA grant awarded TCW Excellenc e Criteria Assigned to Network’s Strategic Portfolio 5 FTEs, report to quality +$19MM in ROI for 2014 Silver from TPE WB, YB, and sponsor training launched 2,000 White Belts trained +$10MM in ROI for 2013 11 FTEs, mostly PMPs 7 FTEs, and growing 3 Master Black Belts 4000 3500 3000 2500 1500 1000 500 0 2.5 FTEs, report to CEO PI Website most visited!

5. Performance Improvement Team – August 2015

6. The Cycle of Improvement From fixed points, to a continuous cycle. Creating a sustainable system that integrates the need of the business with culture. Performance Improvement Team – August 2015

7. Alignment More than just working on the right things. – Executive buy in and leadership – Balancing autonomy with innovation – What does commitment mean? Performance Improvement Team – August 2015

8. Alignment Starts at the Top Performance Improvement Team – August 2015

9. CFO – “What happens if we invest in our people and they leave?” CEO – “What happens if we don’t and they stay?” Capabilities Performance Improvement Team – August 2015

10. “It doesn’t make sense to hire smart people and then tell them what to do; we hire smart people so they can tell us what to do.” Steve Jobs CEO, Apple Capabilities Performance Improvement Team – August 2015

11. The Learning Pyramid Performance Improvement Team – August 2015

12. Capabilities Performance Improvement Team – August 2015

13. Capabilities White Belt Yellow Belt Green Belt Black Belt Master Black Belt Knows the terms. Knows waste. Knows DMAIC. Knows statistics. Knows strategy. Performance Improvement Team – August 2015

14. Systems and Structures “Don’t be upset by the results you didn’t get with the work you didn’t do.” Unknown Performance Improvement Team – August 2015

15. Systems and Structures Keep it simple, and throw them a rope: Anticipate barriers, and remove them Focus on mentoring Focus on communication Focus on access to information Performance Improvement Team – August 2015

16. Culture Rewards and Recognition Purposeful work, and celebrating the belt’s success Certification through mentorship Opportunity to grow Performance Improvement Team – August 2015

17. Transformational Culture Performance Improvement Team – August 2015

18. Creating Momentum Invest in others Value relationships Show value, share success Access new levels of the organization pushing toward the cutting edge Performance Improvement Team – August 2015

19. What’s Next? “If you are too reverent toward your product, process, or service when embarking on innovation, you’ll be too timid to take on substantial change. You’ll love what exists more than the possibility of creating something better.” Kelly Leonard and Tom Yorton Authors of the book “Yes, And” Performance Improvement Team – August 2015

20. Q&A ? Performance Improvement Team – August 2015

21. Contact Us Travis Lozier – tlozier@ecommunity.com tlozier@ecommunity.com Performance Improvement Team – August 2015