1. Course Number: 41201-72 Credit Hours: 1.0 Hour Link: http://variance.usps.gov/ http://variance.usps.gov/

2. CSAW… Is to be implemented in all CAG A-G offices to assist the local unit supervisors and managers with scheduling to match the current and projected workload and to capture identified Customer Service staffing opportunities Provides actionable data to assist Senior Operations Managers with monitoring daily F4 performance management at the unit level

3. CSAW Administrator Module  Requesting Unit Level Access

4. Select CSAW Request Program Access Click on “CSAW Request Program Access” Requesting Unit Level Access

5. Select the appropriate Area Requesting Unit Level Access

6. Click on the appropriate District Code Requesting Unit Level Access

7. Select the requested Unit Requesting Unit Level Access

8. 3) Enter Postal E- Mail Address 4) Click to send the request 1) Enter Requestor First and Last Name 2) Enter ACE Id and unit phone number Requesting Unit Level Access

10. CSAW Login Module  Volume Allocation  Posting the Schedule  Daily Inputs

11. Click on “CSAW Login” Login to CSAW

12. 2) Enter ACE ID and Password 3) Click on “Login to C.S.A.W.” Login to CSAW 1) Select Next Week

13. Login to CSAW

14. Unit Volume Allocation

16. Next Week’s Performance Report

17. Next Week’s Daily Volume Projection

18. Next Week’s Performance Report

19. Unit Daily Schedule

20. Customer Service Adjusted Workload

21. Next Week’s Performance Report

23. Current Week’s Performance Report

24. Customer Service Adjusted Workload Daily Volume Input

25. Customer Service Adjusted Workload Daily Earned vs Actual Hours

26. Customer Service Adjusted Workload Non-EBR Sites

29. Current Week’s Performance Report

30. CSAW Reports Module  Performance Reports  Program Usage Reports

31. CSAW Menu

32. CSAW Reports Menu

33. CSAW Performance Report Menu

34. CSAW Area Level Performance Report

35. CSAW Cluster Level Performance Report

36. CSAW MPOO Level Performance Report

37. Unit Level Performance Report

39. CSAW Reports Menu

40. CSAW Program Usage Report Menu

41. CSAW Program Usage Report

42. Summary  Unit Weekly Activities  Volume and Workload Allocations  Must be Completed between Wednesday and Friday for the next week  The allocations you make must closely reflect the anticipated workload in order for the model to closely project the daily earned workhours  Post Schedule  The model provides projected earned workhours by day and by LDC. The unit should use the CSAW projections to assist with determining the next week’s clerk/mail handler schedule.  The schedule posted in CSAW should reflect the work hours by day and by LDC that are actually scheduled on the unit’s clerk/mail handler schedule that is posted on the wall for next week.

43. Summary (cont)  Unit Daily Activities  Volume Update  Enter the daily LDC 43 and 44 volumes upon receipt.  Use the earned hour projections by trip to make timely and efficient operational scheduling decisions.  Post Actual Hours – non-EBR sites only  Enter the previous day’s total work hours by LDC and sick leave, overtime, and penalty overtime hours.  Evaluate Workload and Workhour Performance  Use Performance Report data to assist with scheduling to match the current and projected workload and to capture identified staffing opportunities.