1. Croatia

2. Sustav upravljanja kvalitetom

3. The European Spas Association is an umbrella industry organization representing 20 members from 19 European countries. The European Spa Association's global objective is to promote spas and balneology in Europe and to take care that the natural remedies based on mineral water, landscape and climate will be available to as great a number of citizens and visitors as possible EuropeSpa - The international Quality System for Medical Spa and Wellness European Spas Association

4. Primjena standarda Priprema za auditiranje Interni audit Vanjski Audit Certifikat Marketing

5. EuropeSpa - The international Quality System for Medical Spa and Wellness European Spas Association Audit - check lista 500 kriterija i uvjeta Evaluation criteria The assessment of the individual facility consists of the following criteria: An obligatory part of testing points defining the minimum standard. These testing points have to be fulfilled (Basic – criterion) An obligatory part of testing points defining a standard that has to be achieved in general within a time of 3 month up to 4,5 years (bold letters). A part of testing points describing the quality level of the organization (facultative criteria) They are evaluated in the following international accepted scheme: 0 points: the test criteria is not fulfilled 1 points: the test criteria is partly fulfilled 2 points: the test criteria is totally fulfilled Osnovni uvjeti za spa & wellness centar Upravljanje kvalitetom i sigurnošću Kvaliteta spa & wellness činitelja Infrastruktura spa & wellness centra Bazeni i,,mokra,, spa zona –saune,jacuzzi Spa tretmani Hotel Bellevue Vitality Hotel Punta Wellness Hotel Aurora

6. Alhambra Kontakt: Jadranka hoteli d.o.o. Dražica 1, 51550 Mali Lošinj, Hrvatska Tel. +385 51 661 101 Email: publicrelations@losinj- hotels.com booking@losinj- hotels.com mice@losinj-hotels.com MLADENKA NASTOVSKI MESARIĆ Corporate Spa Director Email: mladenka.nastovski- mesaric@jadranka.hr tel. +385 99 499 0158 www.losinj- hotels.com