1. Team Social NPLI Cohort XIII

2. Welcome to the Age of Surprise

3. Team Social NPLI Cohort XIII

4. Team Social Introductions Historic Case Studies 2004 Tsunami Response 2005 Hurricane Katrina 2012 Hurricane Sandy 2013 Boston Marathon Bombings Stake Holders Meta Leadership Challenges: Future Scenarios Products/results/outcomes Conclusions www.NPLISocialResponse.wordpress.com

5. Intros Alicia D. Johnson is the Resilience and Recovery Manager for the San Francisco Department of Emergency Management, but what that really means is she brings people together to protect the people and places we love. She’s an avid photographer and can’t turn down a good non- fiction book. She resides in Sonoma, CA

6. Intros Kevin Smith, a Certified Emergency Manager, serves as the Director of Emergency Disaster Services for the Florida Division of The Salvation Army. He began working The Salvation Army in 1996. His notable disaster deployments and leadership roles include the 1996 Value Jet crash, support provided to operations at the Pentagon and the establishment of the overall feeding program at Ground Zero in New York City.

7. Intros Dan Risteen is a major with 29 years with the Massachusetts State Police and serves as the Division of Field Services Troop C Commanding Officer. Troop C provides coverage for 85 cities/towns in Central Massachusetts. A primary responsibility for the past 3 years has been the Boston Marathon, where he served as the Deputy Incident Commander for the State Police. This has included operational planning for safety and security at the Hopkinton start line venue.

8. Intros Col “Bill” DeMarco has an enduring passion for leadership and helping others lead organizations to amazing results. He holds three masters degrees and a fellowship at Stanford’s Hoover Institution and Cambridge’s Judge Business School, England. He has commanded at the Squadron, Group, and Wing level, teaches leadership at the USAF’s Air University, Auburn University Montgomery, is an international speaker, and a Senior Associate with GiANT Worldwide.

9. Problem Statement www.NPLISocialResponse.wordpress.com Utilizing Social Media in disaster response (natural or manmade) for the greatest good.

10. Case Studies

11. Operation Unified Assistance

12. 2005 Hurricane Katrina

13. 2012 Hurricane Sandy

14. 2013 Boston Marathon Bombing

15. 2013 Boston Bombings Instagram key is identifying suspects 2012 Sandy: Facebook/twitter is used to notify survivors and family 2005 Katrina: texting used to direct rescue, find food and shelter 2004 Tsunami: Cell Phones used to C2 Aircraft Direction of Social Media www.NPLISocialResponse.wordpress.com

16. 2015 South Carolina Flooding

17. Key Stake Holders Local, state and federal government agencies Citizens (disaster survivors) Business and Corporations Non-profit agencies and emergent community organizations University and research institutions Contractors Associations and collaborative Partnerships Media Non-profit agencies and emergent community organizations

18. Meta-Leadership 4 1 2 3 The Perso n Lead Up The Situation Lead Connectivity Lead The Silo www.NPLISocialResponse.wordpress.com

19. Be in the “KNOW” KNOW YOUR MESSAGE KNOW YOUR OUTLETS www.NPLISocialResponse.wordpress.com KNOW YOUR NETWORK

20. Know Your Message www.NPLISocialResponse.wordpress.com

21. Know Your Network

22. Know Your Outlets 15,0611,21811,50610,121

23. Products / Results /Outcomes www.NPLISocialResponse.wordpress.com

24. Website www.NPLISocialResponse.wordpress.com NPLI Social Response Using Social Media to Ensure the Greatest Good in Disaster Response

25. End User Your Business Cards www.NPLISocialResponse.wordpress.com

26. Network Mapping www.NPLISocialResponse.wordpress.com A A A A A B B B B B B B B C C C C C MEYOU US

28. Future: SF Quake

29. What Now? www.NPLISocialResponse.wordpress.com

30. Questions? www.NPLISocialResponse.wordpress.com Team Social